Window World claims that they are fully warranted for all problems..My first problem was that the largest window in my house was messed up...Screens did not fit also they were scratched ..Never did get that resolved..

Since having windows done I had more work done on the house to make it more energy efficient...my electric bill never did go down. About a week or so ago I had the Energy Efficiency Management come and do an energy eficiency evaluation to see where my problems are still coming from, they do a very extensive test and measure air flow throughout your house, basement, attic and every vent and window in your house...

Needless to say my house is very leaky. The man that conducted the test told me that NONE of my new "Window World" windows had been caulked at top or bottom on the outside.. I made complaint to them about this and I am not getting the service I had truly expected form such a well known company...my next step is to email the CEO of the company, Maybe that will get thing moving a little faster...

ok here is the deal window world in baton rouge is the worst one my husband works there and they make him purchase the chalk and trim and insurence and they dont care for anyone but them selves most of them do drugs and even the big boss does drugs i know he baught it from another guy in fornt of me his name is robert smyth do not but from them stand up for the little people me and my hasband did not have money for christmas last year and the boss did not care he was in hawii for vacation with his family so everyone stand up for the small people being screwed by the big croporate fuckers

They came gave written price, i felt something was wrong with how the saleman was talking, i called Gary the owner, he came out, to see where/how many windows we needed, he said paperwork was wrong, we were building new part, 800 more ft on house with 12 windows in sunroom only, a total of 17 windows, he said he was owner, would call me back/took all papers with him, i never heard from him at all, even after i called him 4 to 4 times.Window World delayed me with my windows, he is a very dishonest person.Glad i didn't buy from them, another company was A great choice, I was not cheated.

I had purchased my windows from Window World a few years ago, and and some problems, but were soon rectified, so when it came to buying doors for my house I called them. They sold the exact same doors and storm doors at Lowe's! But because of the installation and service, I contracted with Window World at a much higher price. ( Lowe's installers had a bad rep ). Well after the order was taken, and half the money paid, it took 3 months to receive them and get them installed. That is with the exception of the front storm door. It came a week later. After it was installed, the installer said another pump needed to be added and he would order it. So after a few days, I did a follow up, and was informed it was not ordered, but it would be ordered and given a priority. I called shorty after that and was told it was on its way and would be installed when it was received. That was 3 weeks ago, and I have not heard a word from them. There customer service sux ! I haven't heard from the sales guy since he wrote the contract. Not even a follow up, you know, like are you satisfied? or are there any other products such as siding or roofing you need? I have a hard time understanding how companies like this can stay in business and sponsor a race team, and Have Kathy Ireland as a rep. I'll get my new roof and siding from a local small company that needs the business !!!

Wow Amazed! It has now been a full month and I still have at least 7 of 13 windows that leak water into my home. From your post on this website(which I find interesting that you monitor since your installation and service is supposed to be so good, I can tell that you wrote your blog at 11:39PM, Friday 12/17/10. This was after you came to my home with your "installer" and inspected the shoddy work and agreed to come back to try to fix the hanging capping, lack of insulation, caulking problems, and so on. However, it was before I sprayed the exterior windows with water only to find that at least 7 of 13 leak!!! Nonetheless, I will answer your questions and respond to your comments that you posted. Here goes:

Q: Why would you choose to go to war with your contractor BEFORE they have actually completed the job, or BEFORE you have exchanged a single word with them?

A: Because your subcontractor capped the windows and finished the trim inside, and left the job...meaning he was done. When I came home on the evening of 12/15 at 7:30 PM to find the exterior capping literally hanging off, not nailed to anything (affixed with caulk), the cold wind blowing into my home (no insulation), and zero sills left, this was too much to bear!!! A sloppy job like that is nearly criminal in my opinion. You literally caused damage!

Q: Why would you threaten and slander them BEFORE extending to them the simple courtesy of a phone call, or request a meeting or explanation of a process that may be raising some questions in your mind?

A: No threats. I did everything I said I was going to do. I filed a BBB complaint (now two), filed with the State Dept. of Consumer Protection, and contacted an attorney. Not threats...promises. And, BTW, I did call when I got home on 12/15, three times to be exact because I was so shocked!!! I did not slander anyone...everything I have posted has been absolutely true, and now one month later documented by building professionals (I have letters to prove it). Your accusing me of slander is by very nature "slander"! And, "raising some questions in your mind"? You are raising more than that! try the hair on my back!

Q: Why would you allow someone to continue to work on your house and not say a word, if you have any doubts or concerns?

A: Great question! I told your contractors to STOP when they started using a saws-all to remove the existing new construction windows. I asked why they were doing that when I was told that I was paying extra ($975) to have the siding around the windows removed or peeled back to access the window. My concerns were responded to with a laugh and a response of "that's not how we do it". I have witnesses to this!!! You, on the other hand, were not there!!!

Q: And, if you don’t like what you are seeing, why would you not simply ask if there might be some possible alternatives?

A: you are supposed to be the WINDOW PROFESSIONALS! You are supposed to be trained and certified (though now I have found out from your national office not for new installation windows!!) And, if you turn over your own contract, it says "Please no critiquing at this time" and "We get nervous when a customer constantly hovers over our shoulder". Hmmmm...wonder why???

Statement:

Please follow basic civil and decent rules of engagement so that both sides of the story can be heard. Calling the local franchise in the middle of the night and then slamming them before they have a chance to respond doesn't count.

Response: Again...WOW! Basic civil and decent rules of engagement? Wasn't it you and your own installer who came to my home on 1/16/10 at 8AM, unannounced and who began to get in my face on my front lawn? Wasn't it your installer who threatened to "Rip those f***ing windows right out of the house!"? Wasn't it your installer who said he would "Take a f***ing garden hose to the windows and prove they don't leak!" (I wish he did...he would have seen that they do indeed leak! A lot!!!) And finally, I didn't call in the middle of the night. I called at 7:30 PM, three times, and asked that you please call me back!!! However you did not...you showed up and got in my face so much that my son had 911 dialed up ready to press "send"!!! Civil and decent indeed!!! What planet are you from???

Statement:

Window World is fully committed to excellent service and customer satisfaction. You don’t become the nation’s largest window replacement company without consistent great service and the number one selling quality window in the country. You just don't.

Response: Don't your read the rest of the posts on this website???? What a joke your last statement is!!! "Excellent service and customer satisfaction"...Is that why I haven't heard from you since your last voicemail on 1/7/11 stating that you were working on a solution and you would call me back on 1/10/11 but I still haven't heard from you!!!???!!! :upset