have been trying to contact window world of cheetowaga, NY (buffalo area) for 3 weeks to GIVE THEM MONEY for three separate jobs and can not get a call back! it is apparent that they are totally inept and if you are expecting any form of communication with a company you deal with, they are certainly not the right choice.

going to try a different company today and see if i get somewhere but my dealing with buffalo area companies has been less then stellar. think too many hot wings at night and can't move in the A.M

Murray Davis came to our home Sat June 12th to demonstrate windows. We told him we put off replacing the windows for several years because we were concerned that our inside moldings would be harmed. He said it could be an outside install. Tues. June 15th he and his installer came to discuss it being an outside install and measured thewindows and we signed a contract on June 15 and paid our ½ deposit. He called his office while at my home and told them to order my windows that day. However, for some reason the windows were not ordered until June 28th - 2 week delay from the date of purchase order.

The installers finally arrived July 27th. That morning they found that two of the windows were manufactured incorrectly, 3 errors on 2 windows. Both were the wrong size and one did not have the grill. This should have been caught at the factory or at the time of delivery atWindow World. Not the day of installation. We told the installer that the house is not level, therefore, install the windows level to the world not level with the house. After installing 5 windows, we noticed that the sash was very crooked inside of their own frames. Murray Davis arrived and we pointed that out to him. Murray called Jim, from corporate, and scheduled him to come July 29th for his advise on the situation. Jim said thewindows were not measured correctly and that to make them fit, our house's wood frame would need to be dug out. We asked at that time, why not just remeasure the windows as Jim demonstrated with the proper technique since these windows were measured wrong from the start. We asked Murray Davis for some sort of financial compensation for the aggravation. He said he wasn't making any money because he had to pay his installers twice.

Sat July 31st, installers came back to properly install windows. They made it a point to tell us that they were installing on their time, contrary to what Murray stated and that they were not getting paid for their time.

We called Tues Aug 10th to check on the 2 window reorders to see how much longer we had to wait. Murray said they came in Aug 9th but would not be installed until Aug 20th. Murray claimed the weather held them up and an old lady that could not move her furniture was before us. We then questioned if people getting installs before us had signed their contracts before our date of June 15th, he claimed he did not know.

Aug 20th the window installers were to arrive at 7am to install the windows that had been re-ordered. At 9:05am, contact was made with the Alexandria office. She told us at that time one of the 2 reorders was again not the correct size.

Our home is in disarray since July 26th since furniture has to be away from the windows and we are tired of moving it. I removed the blinds from 2 windows twice, and will have to remove them again a third time. I have to replace inner moldings since the installers threw some of mine in the trash and hauled them away, one of our original concerns which prompted the outside installs idea.

We mailed a certified letter to the Window World President, N. Wilkesboro, NC, Blaire Ingle, stating all of our complaints and never received a response from him.

Installers arrived to finally install the last 2 windows Sept. 7th. One of the installers said he spoke to the corporate office about my letter. He said he did not throw away any of my molding, but I still have not found them on my property. He also cleaned the last 2 windows and left me a can of window cleaner. He states that after his talk with corporate, that he and the company are satisfied that that the matter is settled. And I did not receive any financialcompensation or even an apology from any level of the company.Angel7602

We had Window World install windows with argon gas for our entire home. We have had problems with the windows since they were installed. First, the argon gas does not appear to be working. The window glass is freezing cold in the winter and hot in the summer. Second, the windows were not installed well. The windows were placed into the window holes in the walls around our house and then caulked into place. A few of the windows were not made to the correct size for the holes so spacers were used. The spacers look terrible and this is not what we paid for. In addition, all of the windows in the back and side of our home have caused the vinyl siding above the windows to bow from the weight of the windows. In addition, because the windows were placed in the holes and only caulked into place, water and air blow in around the windows. Several times water has poured in from the top of the windows soaking the windows, the molding around the windows, and the walls and carpet under the windows. In addition, the molding that was built for one of the windows was built poorly. The wood molding separated and air is blowing in from outside through the holes in the molding. We have called Window World several times for help. The first time we tried to talk with Window World about the installation they did not return our calls. Next, we called when we noticed the vinyl on the top of the windows was bowing and the windows were not providing consistent temperature control. Someone was sent out to assess the situation. He told us it is was our fault we were having these problems, that our vinyl siding was not installed correctly and that the windows were installed as they contracted. He pointed out that that Window World doesn't provide any service to ensure the windows are installed correctly based on the placement of the windows. They were only contracted to make the windows, remove the old windows, and place the new windows in the holes. They were not required to install the windows correctly based on the customer's home. We spoke with our sales person when we saw he at a home show in February 2010. He seemed shocked that we were having problems and stated they have warranty and they would make everything better. He asked that we call him so he could come and review the problem and get everything fixed. We called him a week or two after the show. He said he needed to look at his calendar to schedule a date to come and see our windows. We did not hear back from him. In late April we called again and spoke with the store personnel who took down our information and had our sales person schedule a date to see us during that call. Our sales person expressed his concern that we were not happy and they were going to fix the problems we were having. The sales person visited and reviewed the problems. He said that he would report everything to their manager and they would get back with us. We have had no further contact by Window World. We now keep towels below the windows in to sop up the water when it rains and plan on removing these windows and installing better windows correctly when we have another $3500 to spend.

I had 14 windows installed last spring by window world, everyone is drafty. The workmanship of the installation was piss poor.So far after 2 calls they have done nothing.I would not recommend window world to anyone. The inside trim joints do not fit right, and they banged up the trim on installation.Cold air comes in all around every window.Outside trim is very sloppy and unprofessional.A three window unit in front of the house is trimed out in metal, and is the worst looking mess you ever saw. The installer Mike Morgan is supposed to have 20 years experience. I must have been building dog houses.

I had 5 windows installed. I would say that they turned out good however they seemed to rush through the job to get it done. There are many reasons why I'm posting this complaint. First of all, they arrived and the worker took a massive dump in my bathroom, without asking me if he could use it. Then, the other guy went into my garage and started cutting wood up with my miter saw, again without asking me. I was amazed. Then, he drops a window on my hardwood floor. After an inspection, everything was fine but still.. he dropped a window. He was on the phone while capping my windows complaining about some job he didn't want to do. And to top it all off, they left their lunch wrappers along my drive way. Absolutly disgusted, I should have done my research on this company. I guess it could be worst, they windows did turn out alright.