Window World windows are made by another company.They do not have their own manufacturing plant. There is nothing wrong with the windows themselves...it is the independent installers that make the problems. These guys are the bottom of the bucket when it comes to workmanship. All they want is their money and to get out as soon as possible. I have Window World windows that have been installed and removed and reinstalled 2 times so far and are still not finished. They will not pass the code inspection and will need to be completely removed again and reinstalled. Beware of the sales pitch and contact your local inspector yourself before they seal up all the windows so that he can come see how they really are installed. Don't let the installers get away with making you think that you can't get a better job. If it doesn't look right to you...it probably isn't right and you won't know it until it's too late...after they have your money !!!

Bought over 20 windows from Window World for a newly constructed home. A few of them leaked & when my husband went to install our siding, he realized all the windows would have to be removed & reinstalled! The caulk was so uneven & thick in spots that the trim & siding could not be installed until it was fixed. Called WW & was told that they would not refund installation price but would reinstall them...the same way they had been installed the first time! No thank you! Needless to say, my husband is removing & reinstalling them the proper way! They even sent the wrong frame/trim for the reinstall. I feel bad for the customers who are not able to fix them on their own! They say they usually don't do new construction. I don't think it would have mattered either way. Terrible installation!

We had Window World of Greater Boston install 9 windows in our home after Window World of Southeastern MA did such a great job installing 15 previous windows. Lesson learned - each franchise operates with very different business practices and Greater Boston cannot be trusted!

Removal of old windows and installation of 9 new ones took three guys 90 minutes. They rushed the job, broke all our trim, left grimy hand-prints all over our newly painted walls (even walls not near windows at all). They also didn't clean up after their job, leaving sharp bits of wood and screws all over the floor for my 1 year old to find and eat! They also nailed all our trim back into place instead of using the screws (lazy) so it will be really hard to remove when we have to replace their bad product. Finally, when they broke the trim, they tried to cover up their bad job with a little chalking, leaving sharp jagged edges which we had to replace at our cost. It took me an entire day to repair what they ruined. One of the new windows doesn't even close all the way! The exterior chalking is already peeling away (after 2 months) letting in water whenever it rains. They also left a sign in our yard advertising their business without my permission (which most companies - Newpro, etc, will give you a discount if you agree to let them post their signs. I wouldn't have minded if someone had just asked me before they did it. The flagrant disregard for the customer and the total laziness on the part of the installers is very obvious). When I called the manager about our concerns (namely the window not working), he sent the same installers back to our home. They showed up over three hours later than our appointment, no courtesy call, blaming the delay on "traffic." They then told me that everything worked fine and they weren't responsible for any of the aforementioned problems. They were very rude and I'd never welcome them into my home again. I spoke again with the manager, who after hearing my concerns over their installers, told me that he'd refund $200. Over a month later, I haven't received the check, have called every day for a week, and the manager has been avoiding me. Buyer beware - I would never buy from Window World of Greater Boston again. We will probably have to have these faulty windows ripped out and replaced by another company. What a waste of my time and money.

Hired Window World to replace all the windows in our home. Window install completed, following week endured tropical storm Fay ane the windows all leaked under the sills. Apparently the installers missed a key step in the installation process, not just on one window but on all 8 windows. All the carpeting in our home was soaked. Window World initially claimed it must be our problem, couldn't be their windows. Then the Supervisor came out and pulled out one of the windows, with my husband present. It was their problem and there was no denying it when the window was removed. They came back and pulled out every window and reinstalled them "correctly" with the proper caulking. They didn't offer to make any restitution with the water damage in the house. We have withheld final payment. I have no confidence in these windows and now find myself crawling around on my hands and knees checking for wet carpets whenever it rains.