Microsoft still seem to be more willing to chase money then fix their software. I have just got a new pc with Windows 7. With a faster cpu and more ram the system still runs slower then XP and will not allow me to run Dos programs. Microsoft has proven that it will not pull a GOOD operating system apart and rebuild it to handle modern systems and software but prefer to throw out new operating systems which they constantly seem to have not tested full; TYPICAL. The best OS microsoft ever produce were win98 and 2000, why do i bother. This is a case of money talks and not what the customer wants.

I went to the Microsoft Support web page to get help with an update that wiped out my second monitor and totally screwed up my primary monitor (set it to 800 X 600 on a 24" High Def monitor). After dealing with a level 1 person who didn't really help at all, I had to wait for a "technician" to call me. They called and spoke to me as if I was a complete novice using a PC (been using one since 1983). Then they told me that "many softwares do damage to the computer registry in Windows". They wanted to get control of my PC and fix the registry. I told them I wanted them to first define the problem and then explain what they intended to do to fix it. They said OK and said there would be a one-time charge for the first year of support by iyogi of $169.99!!! This without saying what the problem was or how much work it would take to fix it. Of course, I would get the rest of the year's support for free. Makes me wonder why I would pay for fixing problems caused by changes made by Microsoft. I sure don't pay when my car dealer screws up a maintenance item.

Anyway, I said "gee, NO", or words to that effect. Then I downloaded the Windows 7 version of RegTool for free, ran it and it fixed the problems.

Two more things. 1. Dealing with people who do not speak English all that well can be very trying - although I am not multi-lingual, so I guess I shouldn't complain. 2. When the "technician" talks down to me and then gets snotty, which he did, when I said NO, I think some service delivery training is called for.

I cant download windows 7 so I want my account credited 29.99. Is there a number I can call?