We were told out windows needed to be cut out of their frames and were charged $2, 000 extra.
When the 1 man crew (originally 4) came he popped out the windows in no time. Window world said cutting and just removing the windows was the same thing. Really? That's a surprise to me.

I called and complained to corporate and was told they were used to threats.
They were dishonest and their treatment of me was unacceptable.
I would not recommend Window World to anyone!

I paid over $8, 000 to Hansons Windows for new windows in my home and at my rental property. I no longer have the rental property but have complaints about the drafty windows at my residence. First the representative was so very pushy. When we hestitated to buy, he called in the big guns (his boss). They stayed at our home for over 3 hours until we dedecided to buy the windows. In the last eight years, I have called them at least a dozen times and reported that my windows are drafty. They came out once in June of 2004 and installed "full window pads". This was apparently a temporary fix. I've called seven times since then but have heard nothing from them. I've even spoken to several door-to-d00r representatives who said they would report the problem and someone would contact me. This never happened. Their "lifetime guarantee" is a joke. They took advantage of young (black) newlyweds who only wanted to improve the quality of their new home. The owners and representatives of this company should be shame of the way they conduct their business and I will let the world know this.

I'll try my best to stick with the facts, and you the reader can form your own opinion. Power Windows & Siding salesman is punctual, does the measurements, and then sits down with me to give me his "sales pitch". In short he leafs through his pamphlet extolling all the incredible virtues of "PWS" windows. What I found interesting is how they "wordsmith", for example they say things like " exlusive patent on slr2700", as if that means anything. Bottom line is that is really their brand of window, and it has their specifications. They say things like "we fill the inside glass with 100% argon volume based, not timer based like the other guys". And I'm thinking, ok how the hell am I going to verify that one ? Then he runs the "our windows are so strong, you can't break them with a brick"...well dude that's the case with most well made, new windows, like Pella. He pushes the "lifetime warranty", and again it's another standard on most reputable companies. And yes he pushed that scare tactic of "we insure our employees on the job"... you wouldn't want to get sued now would you ?

And then the real fun begins when he tells me "Now this isn't meant to be a pressure sale tactic" ... and then he shows me the today price, the 30 day price, and then the 12 month price...and of course the 30 day price is 20% higher and the 30 day price is like 35% higher. And the offer is only good today. As in right now. As in sign away 20, 000 to someone you've never met, aside from the 2+ hours we've spent together. No references to randomly contact. But this isn't pressure, mind you.

Embarrassingly I fell for it. I signed that contract and happily shook his hand and escorted him out the door.

Later that evening I did research on windows in general, and the events that happened. Were there any red flags ? Well one thing that struck me as really odd was that he insisted that I cancel the other window appointments right then & there. And then he said, how about you give me their numbers and I'll cancel them for you. Fortunately I called one of those other numbers & spoke to a competitor, who promptly educated me on PWS tactics. Amazingly she was right on everything he did. Everything. And then when I started walking through the "sales" contract with her she just started laughing. As did I, because it was apparent that this sales guy gouged me. I mean really gouged me. I mean really, really, really gouged me.

The next day I drove to the sales headquarters and provided them with my signed cancelled contract, which voided the deal.

My final thoughts ? Under no circumstances should you allow PWS in your house unless you are an informed buyer. Do your homework. Go to your hardware store & ask questions. Read about windows on the internet. Get other competitor quotes first.

Do I think it's possible to get a great deal with PWS ? Yes I do ... but it is impossible to get a decent deal with them if you don't know anything about windows. The only way you can negotiate with these people is if you are showing them, point blank the prices of other, comparable windows.

They train their sales people well, and have a well polished pressure tactic. Be forewarned. They will take advantage of you given the opportunity. Reminded me of a used car salesman, except buying a car is way easier because at least then I can look at a reliable source of information on what I'm buying.

Good luck.

This company is garbage. I was visited by a door-to-door sales Rep-Monica Huckabee. She promised me a $50.00 gas card and that she would be on-site to ensure the installation was done properly. This did not happen. I never heard from the sales Rep; no gas card; and the work was very poor.

I had three windows installed--all done improperly. The caulking was so bad, flying insects were had taken control of my home. I expected some problems with insects because of the nature of the work. But, I watched some insects come in and get trapped between the screen and my closed windows. I did inspect the work after installation, found several areas where the caulking was not done, and damge to the outside of my home (bent siding). But, I missed the small errors. After repeated calls, a workman came out and applied more caulking. I have complained about the promise of a gas card. Three times I was told by Tom Swiggett that I would receive one in 14 days.

DO NOT DO BUSINESS WITH THIS COMPANY!!!