I had ordered this package because windows antivirus xp 2008 free scanning ad claimed it found many attempted intrusions into my computer. So I ordered this product. There was also a file shredder offer which I ordered. Then I contacted a DELL technical support person, and he scanned my computer and recommended that He remove this above antivirus for me because it would interfere with the present norton antivirus program-which was not always on for some reason. Anyway, the DELL tech person removed that and installed a resident AVG antivirus--so when I went to install their file shredder program, my resident AVG antivirus sent me a message that this file shredder program from Windows was high risk and could be used to steal info and thus recommended me to un-install which I did and hopefully worked. The order numbers are 7137745 and 7137785. It was billed to billingsvc.com 2063579013.