Windstream / DSL Internet

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Category: Services

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United States

windstream.com

Windstream / DSL Internet Reviews

Curtaiss February 16, 2010

It was the worst experience I have ever had with any company in my 52 years

I moved to the Concord, NC area in July, 2008 and found that Windstream was the local phone provider. Not wanting to have to add wiring to the house to carry web access I decided to use Winstream DSL. The installer got my voice lines working fine, and got the DSL modem set-up and plugged-in. At that point, he claimed that a server was down and he could not connect, but that it should be back up by the end of the day and I would be able to connect. Making a long story short, after two weeks of constant calls to extremely poor customer service and many promises of Support Managers and techs that a service tech would be out the next day and would make it work, nobody from Windstream ever showed-up and they could not make their own DSL work. After the most aggravating two weeks of my life, I told Windstream to cancel the DSL and sent back their modem. In short, it was the worst experience I have ever had with any company in my 52 years.

Smuff February 10, 2010

Keep passing the problem from 1 person to another

We have reported our internet/dsl problems everyday for a week and half. They keep passing the problem from 1 person to the other person, each one saying it is fixed. We have had a new router, new modeum and finally they sent a tech out on Wednesday, feb. 25. He replaced a line. Well it is out again, on Friday Feb. 27th @ 2:18pm. We are a business and CAN NOT operate without the internet. I have lost repeated business, my employees are frustrated, I am frustrated and our customers are too. By the way, did I say we are a insurance company? When we can't service them they leave and go across the street to someone who can! Can I afford to lose business in this day and time? NO. We were with a local internet provider before and never had a problem with them. They teamed up with Valor/ Windstream and asked us to go to Windstream. BAD MISTAKE, I DID NOT WANT TO DO IT. WHAT I FIGURED WOULD HAPPEN, DID. There is no competition for Windstream so they could care less if they fix a problem or not. IF YOU DON'T HAVE TO USE THEM DON'T. THEY DO NOT CARE!!!