What idiots!!! I have a digital package with Windstream Cable. I phoned them on July 2 to report an inability to receive the "premium digital" channels in my package. They said someone would fix it; however, they could not tell me when they would come - date or time - so I would just have to sit and wait. They also couldn't give a call saying they were on their way, and they had no ability to contact the people in the field - and they don't work weekends. When I called after the weekend to say I still hadn't received the channels, they said the repair guy said it was fixed. When I asked how he knew this when no one had checked with me, they couldn't answer. Again, they said they would send someone. This time, someone actually came and looked at my connections. His response "I've never seen this before." He said he would have to check further down the line. It was almost 5:00 at this point, and he said it might be the next day before he could do it. When I asked if I needed to be home, he said "no." Imagine my surprise when I returned home several days later (this is a vacation home), and it still wasn't receiving the channels. When I called cusomter "no" service, they said the repair guy said it was fixed. This time they said they would put in a "service order" rather than a "work order" which meant I would have priority. Again, no one came. When we left the house the next day, we found a note on the door saying the guy had come by at 4:00 p.m. My husband and I were both home and near the front door at the time when he says he came. The only thing we can figure is that he didn't use the door bell!! So I'm now going on 18 days without the additional channels. When I called today, they offered no apologies and simply said they would put in another service call and once again they couldn't tell me when - date or time - the person would come. If you have alternatives for service, you should definitely use them instead of Windstream. They have no customer service and their repair people are apparently incompetent (or liars).