I closed my business three months ago. I have been trying since that date to get Windstream to disconnect phone and internet service.

They asked me to send them a letter on company letterhead asking that the service be disconnected since they cannot accept a phone call asking that it be turned off. I informed them that I did not have company letterhead, so they said I could simply send an e-mail to them from my listed e-mail address and that would work. I sent the e-mail and received no response.

I called my rep and asked for help. She called the company and asked that service be disconnected. They did not respond.

My rep also asked me to send a letter to them. I did send the letter and received no response.

I received a call from Windstream asking for payment and I explained that the business was closed and that service needs to be disconnected and that I did not owe them a balance. They said I needed to send an e-mail to them. I did. That e-mail did not get a response.

I was again contacted by them and was told I needed to write on my invoice that I wanted service disconnected. I did send the invoice with notations about disconnecting service and that did not get any response except to get another bill.

The latest bill now totals almost $1, 200 that I do not owe. The business is closed for three months and I cannot seem to get them to stop service. I have jumped through the six hurdles they gave me with no responses. It should not be this difficult to get service turned off.

Has anyone else experieced this problem with Windstream?