Wine Insiders

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Category: Lifestyle

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United States

Wine Insiders Reviews

tripJ June 12, 2011
still haven't received product 6 weeks after I ordered
I ordered wine on May 3rd & it's June 12th & still have not received shipment or any shipping info!
Michele O. May 28, 2011
False Claims of product quality and guarantees
DO NOT buy wine from wineinsiders.com. Their wines are terrible and their claim of 'if you're not satisified, we'll refund you're money and pay return shipping' does NOT exist. 2-buck-chuck is 10 times more drinkable than the wines they sell, and I tried half a dozen before I gave up. All the reds taste the same - weak, old (not 'aged'), woody (not oaky), sour and dull. The whites are just as bad. I didn't expect much given the price points, but you can't even make sangria or punch out of it. Their customer service is inept and frustrating to deal with, so don't bother. Hopefully you got a groupon for them, because groupon will refund your money if you're not satisfied.
Reasonable_Joe_Consumer May 4, 2011
Cust serv. HANG UP. $75. coupon was worth .01 cent
Wine Insiders = a very BAD idea.
I participated in a promotional offer to receive $75. in wine for only $25.
I paid the $25. then paid an additional $120. for the wine order, when I applied the coupon, only .01 cent was credited to the order.
The wine shipped, I received full billing for what tasted like bargain wine.
When I attempted to reconcile the purchase by calling the 800 number, My call was promptly disconnected three times (each time at the point where I indicated that I would like to resolve an issue).
I have a BAD TASTE in my mouth from "Wine Insiders" - Bad Deal, No Customer Service, Bad Wine, No way to reconcile the mis-representation.
Pinklotus November 4, 2010
WINE
I purchased 2 Groupons...worth $75.00, used both on line to purchased 2 cases of wine but only 1 case was delivered.
I called them October and they state they only have 1 order in the system. But both certificates are invalid for use now. They could not find one of the orders which I have a email confirmation and states they would have a supervisor call me. No one has called and it's November now. Don't think I will use them again. Think it'll be cheaper just to go to Trader Joes or Bev Mo...less of a hassle. I won't waste my money on this again.
smorloc February 1, 2010
Never send order
I purchased a wine club membership for my wife for a Christmas present. Both of us were pretty excited about it. I received a confirmation email on my order. After 50+ days, we did not received anything, so I called them. They claimed that they didn't receive the order. Every person I spoken to had a different excuse. They were unapologetic. Furthermore, the primary person that was responsible for the order was pretty rude. I would not do business with them again. I looked over at bizrate.com and it appears that their service is going downhill. Unfortunately wineinsiders will not let me rate them on Bizrate!

Buyer beware! ... Better still, look somewhere else!
BillT July 31, 2009
Bad wine - Bad service
I purchased a case of twelve (Johns world tour) bottles of wine.The promo code #SM148 said two bottles each of the selected wines (all imported). When I recieved the case there were only two of the described wines. Then it gets worse. I returned the wine at a cost of $47.87. They said they had not recieved the wine although I had proof from ups including who signed for the returned product. If you go for their trial offers STOP THERE. These people are not to be trusted.
Victor July 26, 2009
Bad service
On May 18, 09 I recieved a case of wine from this company. The order was for 2 each of 6 different wines (all imported). Only two of the twelve bottles were as advertised. I returned the wine the same day by ups. It was recieved by the shipper on 5/22/09 and signed for by Nancy. They are telling my credit card company that they never recieved the wine. I did have authority to return the wine on 5/18/09 from Reba.

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