I decided not to take up the sign up bonus as I didn't want to be restricted to certain games. I deposited $100 and after some time I had managed to get my balance up to just over $20, 000 at which point I had to go out so I took a screen print of this and left the software open.

I came back about 30 mins later and decided I'd play a little more. I got my balance to $23, 248 at which point I again went away for about 15 mins, this time when I got back I put 3000 down and the software crashed. I reloaded it and my balance was now showing as $20, 248, so I placed another bet of $1000 and the same happened.

I closed the software and went to login to the website but I was prompted that my username was not in the database I went back to my activation email and clicked to activate it again, I now logged in ok. I was going to withdraw some of my winnings but upon trying it stated that to withdraw anything over $5000 I had to contact support. Ok I thought, I'll go on the live chat facility, at which point I was logged out again. I tried to relogin and the same message my username was not in database.

I was now getting a little suspicious as this seemed very strange. I clicked to activate my account again and got logged in and then went onto live chat. I advised the customer support agent what had happened to my balance and the software crashes and that I wanted to withdraw the full amount that I had won - $23, 248.

He responded with he will inform the correct manager and I will hear from them in 24-36 hours. Ok I thought that's fair enough, this is a very large win. I logged out and went out again. 2 hours later I came back and tried to login again and same problem with my username. I went back on live chat and was told by the same agent that this was normal procedure and my account was now locked until my withdrawal had been processed by management. I was again slightly bemused by this but though I'll wait to hear from the manager.

So since then, I have emailed Ben Clemes and Alon Pelad and have got no further than Alon telling me he has no control over the casino and the name of the owner - Zion Eini, who i will email later. Ben Clemes has constantly told me he is waiting to hear from the management about my cashout.