I spent two hours of my time reseaching phones and plans. I ordered a plan thru wirefly at a given price. I gave them my SS#, my driver's license number, and obviously my credit card information. The next day, I receive an email indicating the order is not complete and I need to contact them. I called them and got a man on the phone named "smith" whose English I could barely understand. Well, Smith informs me that I need to "upgrade" to a more expensive plan or the deal is off. He gave no explanation why their system did not prompt me, if I was not able to get the chosen plan at the price offered. I told him to cancel the plan, but it just burns me all the time I spent and the personal information I devulged...for nothing. What a horrible company.