I don't ever remember using them before but I received a text message from my bank stating that $600.00 was debited from my account this morning! I never set up for autopay nor do I understand why I was aware of this happenening before it did! I'm definitely getting to the bottom of this!

Ill make this as short as possible because lord knows I could rant forever! Here it goes..

I purchased a phone from wirefly over the phone, because for some reason they couldn’t do it online, I was transferring an existing number over from T-mobile that I had just moved from ATT to T- Mobile then my fiancé had a change of heart. After calling multiple times a day for a week a man finally told me that he would just order the phone, an HTC Aria, with a “temporary number” at which point I could take it to my local AT&T store and have them port the number over because he was to incompetent to figure it out himself. So needless to say I went along with his idea because he said it would be ok. A couple of months after having the number ported over and using the phone and all over 100 dollars was taken from my bank account without any form of warning which caused me to overdraw and I lost another 35 dollars or so. I had no idea what had happened so we called Wirefly and learned that by doing exactly what we had been previously told to do by their employee we had somehow broken our contractual agreement with them by changing the “temporary number”!! just like they told me to. I again called literally 4 times or so a day for weeks until finally landing on a manager who gave me her direct line and promised miracles. She looked into it and saw where I had been told that be the other agent, even though all the others said they didn’t see that which tells me that that company is full of liars and cheaters, anyways She eventually told me that they would file a dispute with AT&T to get their commission for the deal and that within 6-8 weeks following I would receive back the money that was rightfully mine. Of course they didn’t offer to pay me for the bank fees that they cost me or the hours and hours it took me to get here but I didn’t care anymore I was soo tired of dealing with them I just wanted my money back! I also told another manager that she had connected me with to handle my money that she was not to withdraw any more money or send me to collections until this problem was resolved completely. Now It is February and I still don’t have my money back. It has been over 9 weeks and now I’m even getting calls everyday from a collections company harassing me for money that they are not owed. I called about it today and was told that it was still in dispute waiting on an update and that they didn’t know when it would be fixed oh and did I mention that I had called and left voicemail after voicemail with the two managers that I had talked to with no return in months. Guess theyre busy ripping someone else off. I will never buy anything from wirefly again they are nothing but a scam. I have been lied to, cheated, scammed, ripped off and tossed around by this pathetic excuse for a company and I pray that this never happens to anyone else.

On 12/7/2010 I ordered a MyTouch 4G phone from Wirefly.com with the renew contract option for current T-mobile customers and to add unlimited web access for $30. Around 10am I received a text message from T-mobile stating that my web access had been update and to check my account if I did not make the change. Well, I knew this was okay for Wirefly to do, but I thought I would check my T-mobile account online to check for the updates. I was surprised to find that Wirefly completely changed my contract instead of renewing my grandfathered contract. My grandfathered contract consisted of 600mins. with unlimited 3-day weekends (fri-sat-sun). Instead Wirefly changed my entire contract to 500min with unlimited weekends (sat-sun) without my permission or so much as a phone call asking if I approved the downgrade. So I lost 100mins and Friday as an unlimited day because of their irresponsible action.
When I saw my account I immediately called T-mobile to let them know of the problem. Right now it is temporary fixed with 600mins, but I am still missing my unlimited fridays.
I then contacted Wirefly, who told me I would have to pay $300 because I changed contact back to what it was to suppose to be renewed at. I then told him I wanted to cancel the order completely and he gave me an RAN# to return the phone when I receive it.
Hopefully, everything will be restored back to normal when I return their phone.
Wirefly could have easily fixed this issue by renewing my grandfathered contract and not putting me on the new subscriber plan, but it appears they had no interest in doing the right thing.

I was charged and my order was cancelled...

i was reading this just for fun and saw all the complaints from wirefly customers. I have used it twice. once with At&t and once with T0moble. I have had crazy amazing service. My phone is always here in 2 days. the phone has always worked great!!! I just wanted to give them an A++++. I hate that other people have had such horrible service with them. the only problem I have ever had was understanding them. They don't ever speak clear English and it takes FOREVER to get ordered a phone. i always double check my FULL order with them because of the communication difference but all together i always suggest the site to other people. just thought I would give them a positve feed back. I love them!!! GO WIREFLY..