Wirefly
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Category: Electronics
Contact Information
California, United States
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Wirefly Reviews
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DEMETA JOHNSON
August 5, 2010
FRAUD CHARGES
I JUST PURCHASED A CELL PHONE UPGRADE FROM WIREFLY. I WAS ASKED DID I WANT A 12 MONTH PHONE REPLACEMENT PLAN FOR $70.00 I HAD 30 DAYS TO CANCEL WITH NO CHARGE. I TOLD THE LADY I ALREADY HAVE A PLAN WITH AT&T AND WAS NOT INTERESTED IN ANY. SHE THEN OFFERED ME A FREE CAR CHARGER IF I WOULD TRY THIS PLAN. AGAIN I STATED NO THANKS. SHE SAID MY FREE PHONE WOULD BE SENT TO ME AFTER AT&T HAS APPROVED MY PURCHASE. LATER THAT DAY I CHECK MY BANK ACCOUNT AND THEY BILLED ME FOR THE PLAN ANYWAY. I CALLED SOON AS I SEEN THIS CHARGE ON MY ACCOUNT. THE LADY ON THE OTHER END SAYS THERE IS NOTHING SHE CAN DO. SHE COULD TALK TO HER MANAGER BUT IT WOULD TAKE 24 HOURS BEFORE THEY COULD RETURN MY CALL. I SAID I NEVER GAVE HER PROMISSION TO CHARGE MY ACCOUNT. SHE TOLD ME THET NEEDED A CREDIT CARD ON FILE JUST IN CASE I CANCELED MY PHONE SERVICE WITHIN 30 DAYS. THEN AND ONLY THEN WOULD I BE CHARGED A CANCELATION FEE.
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Havenet
July 8, 2010
Their customer support speaks to you nicely but refuses to honor their contractual agreements
I ordered at wirefly because of the price. (summarized at the end) I had two issues:
1)I got an invoice saying I would not have to pay an activation fee, which is one of the reason I went to wirefly (for the cheaper price). When I was charged the activation fee by verizon, i talked to wirefly and they just flat didn't care. They gave me the run around over and over. I asked to speak to a manager and was refused 3 times in the same conversation. The person I was talking to was not mean, and I was pleasant back, but they would not help me. I eventually demanded to talk to a manager and got hateful with the person, they let me speak to a manager at that point. Who also didn't help me, i had an solid invoice showing a price and they just flat didn't care.
2)I was switching from AT&T to verizon, it took many days past the normal wait period to get my phone activated. I had to talk to customer support 3 times to get my phone activated, each time i was told to wait another 48 hours, finally I got hateful with them again. They sent me a free crappy $20 bluetooth in the mail for my trouble and forwarded me to a verizon representative who had the problem fixed in 5 minutes flat without any issues. Verizon also sent me a free bluetooth in the mail which was of decent quality.
Bottom line, i saved money in the end because the phone was $100 cheaper through wirefly. I had a terrible experience with wirefly, their customer support speaks to you nicely but refuses to honor their contractual agreements. Verizon on the other hand was very helpful.
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username
July 7, 2010
Misleading information
USE AT YOUR OWN RISK. YOU GET WHAT YOU PAY FOR - ABSOLUTELY THE WORST FOR SURE, BUT NOT NECESSARILY THE CHEAPEST. Their sales department is completely disconnected with their order processing department so it is impossible to follow up on mistakes of the sales department that lead to errors in processing. They completely disown responsibility for any mistakes and you are left holding the bag. Customer support department will only give you canned answers, they have no authority to make any intelligent decisions.
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TreL98
June 18, 2010
Don't buy from them
Do not buy your phone or service from wirefly . They trap you into buying from them and then getting the rebate is next to impossible . Unlike other rebates, these you have to mail not before a specific date, , , and not after 180 days, , , but if you mail it before, , its void, , and if you mail it six months later, , its too late, , , by two or three days, , , very unfair business practices . You're better off going to AT and T, , buying the phone there, , with their rebate, , which they complete for you automatically, and submit for you . So you'll spend 40 or 50 for a phone after the rebate, , whereas wirefly promises it for free, , but you pay 2 or 3 hundred, , , and then NEVER get the rebate, , , , they'll give you 87 reasons why you don't qualify . At least with the company, , you have a name, a face and a location if anything goes wrong, , , wirefly will not give you money back if the phone is broken, if its open, , , , uhh, , hello, , , how am I supposed to know its not working if I didn't try to use it to begin with ??? don't do it, don't do it, , , you will have no recourse, , , no way to get your money back .
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Bakets
June 17, 2010
They sent my phones from Maryland, to Virginia, to Western Pennsylvania, just to come to me in New Jersey
HERE ME NOW AND LISTEN TO ME LATER... ***DO NOT PURCHASE FROM WIREFLY!*** I have been purchasing things online for years now and it's basically second nature. I've purchased things domestic and abroad, all types of different products and services, and have never had the problems that I have had with Wirefly. I bought 2 Motorola Android phones, one being a brand new number and the other being switch from T-Mobile to Verizon. Guess what, they never activated my phones! They tell me to call Verizon, I call about 4 times, and after speaking with basically the top Customer Service Manager, they completely assured me that activation falls under Wirefly. I call back (now this is my 3rd time speaking with Wirefly) and they tell me that they forwarded the matter to their escalation department and there is nothing else they can do for 48 hours, and by the way, you can't even speak with the escalations department to find out what the hell is going on... so, to sum it up, they charged me for activation on May 7th, and I get the phones on May 11th, and the account is basically a dead shell and has nothing going on. They made me feel like this was my fault... if I could activate my own phone through some sort of computer system, I obviously would have done it to avoid A. Calling Verizon 4 times B. Calling Wirefly 3 times C. To avoid actually going to the Verizon store and D. Having to come on here and let people know what is really going on with these crooks!
Basically, to sum it up... this is by far the worst online purchase, worst cellphone experience, and overall stupidity, I guess, on my part because I READ SO MANY TERRIBLE REVIEWS ABOUT WIREFLY!
Oh, and I forgot to mention, that great "Free Shipping" they offer... screw it. They sent my phones from Maryland, to Virginia, to Western Pennsylvania, just to come to me in New Jersey! Go Green!
So, I plead with you, if you have read this far, DO NOT PURCHASE ANYTHING, I MEAN ANYTHING FROM WIREFLY!!! I read all the reviews, just as you are doing right now, and thought "Oh, it can't be that bad." No, it's worse than that.
Bar-none the worst customer service I have ever seen.
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Liceike
May 19, 2010
They are not trustworthy and if they rip you and take you for a ride
Beware of WIREFLY.COM, billing themselves as AMERICA"S MOST TRUSTED NAME AS A CELL PHONE PROVIDER!
They are not trustworthy and if they rip you and take you for a ride they will do it.There seems to very little ethics and honor in the telecommunications industry and WIREFLY.COM demonstrates the lack of these and more.
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cmadams
March 22, 2010
Fraudulent service
Bought a Palm Pre with Sprint service through Wirefly for a $50 discount over the Sprint product. Should not have done. The phone was broken when it arrived, nobody could understand me talking on it, and when I complained they said they could send me a new one AFTER I had returned theirs (which would leave me w/o a phone for over 5 days) or I could pay them $250 for a replacement until I sent the broken one in. After two days of trying to get this fixed I decided to cancel the service and the phone and return it for a refund. According to the contract I was due at least $50 back (they would charge me for any use of the phone, which of course I had to do until my new phone from my old service was activated). I treated it like a baby, carefully tended it and returned it with everything perfectly repackaged in the original box (including the shipping cellophane over the screen). When they received it they told me it was "broken" and I would have to pay them $250 for the phone!!!
When I tried to get them to explain what they meant I got a big runaround, that did not address the fact that I had already complained the phone was broken.
These guys are running a complete con.
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Don in Texas
February 8, 2010
Bad selling practices/Bait and Switch
On 2 Feb 2010, I placed an order for a FREE Bold 9700 after contract upgrade by calling an agent and providing the "CALL CODE" provided by their website to "ensure" I get the right phone and deal. Well, an hour after the order was placed, the invoice arrived and that is when I discovered that the telephone agent placed the order for the wrong phone. I immediately contacted the customer service people (via the chat function on their website) and informed them of their mistake but was told that there was no way to correct the error because the order already showed shipped and that I had to wait until the wrong phone arrived and then to request an RMA for an exchange for the correct phone. I did not like that, but accepted that. Well, I contacted wirefly today to do just that to request the RMA to exchange the wrong phone sent for the phone I originally ordered. Well, they pulled the old bait and switch. The customer service agent informed me that they would gladly exchange for the phone I originally ordered that was supposed to be free, but now I had to pay them an additional $75 plus had to change my rate plan to a higher plan if I wanted the receive the original phone I requested. When I called and placed the order with the telephone agent I was told that I did not have to change my rate plan, that I only had to add the blackberry data plan to qualify for the upgrade for the free Bold 9700, but now am being told I had to change my plan ontop of paying more money. Sounds incredibly fishy, so I told them no thank you, and asked that they issue an RMA for a refund, not an exchange and that I would go else where. I will now be without a cell phone for the next 5 to 7 business days (the expected time for the return shipment back to the retailer via FedEx Ground) because the SIM that was activated by Wirefly had to go back with the phone. Now what? I travel 70+ miles daily in my work commute, and will not be prepared if there is an accident. Plus, I will continue to have to pay for my line even though I will not have the use of that line. I am sooooo unhappy with this experience.
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Duik
February 2, 2010
Overcharged
I live in a somewhat remote area and after searching for a cell phone provider T-mobile, I called to place my order. The people taking my order were Wire Fly. I received my phone within 2 days, just one problem...when I followed the instructions to get it activated..it wouldn't. After finding out TMobile doesn't service my area I called Wire Fly and was told to return the phone and I would be given credit. They had already deducted $75. from my checking acct. I returned the phone and was never given the credit and I also received a bill from TMobile for $200. After numerous calls to TMobile I find out They don't know anything about WireFly, and they don't have a record of the phone ever being returned. WireFly says they don't make refunds that I have to get it from TMobile. I spent over $100. to finally get Tmobile off my back (I thought) just got another bill for $13. This phone was never turned on. Was returned within 2 days. Don't do business with Wire Fly!! If your phone is damaged or you can't get coverage you will be out a lot of money...Make sure you are dealing with the cell phone company, and not a middle company (WireFly) who should be run out of town... only one problem they are in India.
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jujupeeps
December 15, 2009
poor business and customer service
I ordered two Samsung Exclaims with insurance, a two-year plan with Sprint, and a car phone charger. They sent them promptly but did not activate them when they said. I called and they asked for 24 more hours. Nothing happened and then I called again and they asked for 12 more hours and assured it would be activated by then. I went to the chat and asked 12 hours later and they asked for 12 more hours and assured me it would be on by then. After the fifth time I asked for a manager and she called me and told me I owe $99.98 because I ported my numbers from Nextel to Sprint which makes it an "upgrade" or "extension". I asked Sprint and they said this was not so. She told me to contact customer service and request they change the numbers to new numbers so this fee wouldn't be charged. I did and they said they couldn't because I waited to long to make the request and it already went to the activation team. This was not my fault because I contacted multiple times and was not told anything. I spent almost four hours with customer service and got no where. They offered me a free Bluetooth headset and said there is nothing that could be done. I asked for a manager and asked him for his manager. He told me he would call in 10-15 minutes and he didn't. I went back to chat to remind them I was waiting. When the manager called he insisted it was my mistake and that they trust their customers to know their own plan. I said well if I was aware I couldn't port from Nextel to Sprint with a new contract I would of not did so. He said I must not know what portability meant and I should look it up in the dictionary. I asked, "Isn't the customer always right?" He responded, "Well if the customer is right, yes, but you are wrong, so no." Still waiting, I've paid the $99.98 fee meant the company requested I open and charge the phones, so I don't want to hassle with returning them and being told they have been tampered with. I don't know what to do. I'm waiting my last twelve hours then I wish to take further action if they are not activated.
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