|
poptart
January 3, 2011
I want my $600 back!
After a recent separation, I searched the internet for a good price on phones for my daughter and I, since my ex canceled our existing Sprint lines. I set up a Verizon account through Wirefly and received 2 Droid X phones 2 days later. I loved how easy it was to choose a carrier and the price of the 2 phones can't be beat (free), all in all, it was a great experience. Until I got my first Verizon bill for over $400. I called immediately to find out why it was so high and was told it was activation fees, deposit, and first months usage (WAY higher than I originally thought) with data packages. I did understand the breakdown and felt like an idiot for not REALLY reading the fine print. It was 32 days since my activation and I was locked in for 2 years so I spoke to a very nice supervisor who agreed to let me out of my contract if I returned the phones and that I needed to return the phones to them, not Wirefly, since I was out of the 30 day satisfaction guarantee period. She gave me an address and I sent the phones back the next day. (This was the first week of October) . I didn't receive anything from either Verizon (except that bill) or Wirefly after that so I assumed everything was taken care of and signed up with Sprint at a much more affordable monthly rate. January 2, 2011 I noticed a $600.00 withdrawal from Simplexity from my checking account. I called several numbers to explain what happened and was told to call the "office of the president" which I did, only to be told I was out of luck and even if I could get Verizon to send my phones to them they wouldn't reimburse me because it has been to long. I feel cheated, hopeless and frustrated. Plus now I am unable to pay my rent due to this huge unexpected charge from Simplexity. I will never recommend this company to anyone.
|