Around November 2010 I made a prolongation of my 2 years contract with AT&T Cellular Services. I have 5 lines at all. 2 of my 5 phones I decided to get by using Wirefly.com. Actually I got a good deal. But problems got started right away. They lost HTC Aria Phone in transactions between Wirefly & Fedex (I’ve never singed for delivery). When I chatted with Customer Services Rep. she wrote me that it's going to take about 2 weeks to figure out! In that case I asked to cancel the deal immediately. After that Rep. wrote that Wirefly will send me the phone and I received one a couple of days later. Approximately in January 2011 I received the letter from Wirefly that I owe them $300 for the missed phone! On the phone conversation another Rep. told me that wasn’t my problem and the balance is ZERO. But some time latter I got a call from the Citibank regarding to suspicious activity on my credit card account. Unknown (for me) company, Simplexity, tried to make 2 charges for $300 and $150 for equipment. They suggested canceling the account and I agreed. Meantime I googled Simplexity and figured out it’s the same business as Wirefly. They decided to charge me for AT&T contract cancelation! On the 3-way phone conversation with AT&T sides agreed that I’m still on the same contract with AT&T and Wirefly’ Rep. gave me another ‘sorry’ with promise to send me e-mail confirmation. For about a following month I tried to get the confirmation. Finally, on March 21 I received following letter instead of confirmation: Please call 1-866-441-4728 regarding your SIMPLEXITY purchase made on 10/30/10. This is a toll free number for your convenience as this e-mail domain does not accept response e-mails. Your file number is 10567091763.Sincerely, Billing Department.
I felt like I hate them at the moment. And that’s not the end of the story.
On March 28, 2011 I received my first in my life letter from Collection Agency with info I still owe $300 to SIMPLEXITY!?
I talked to 5 or 6 Reps what night. Some of them transferred me to the answering service; some told me the all charges waved. I wanted them to send me confirmation right away, nobody would have done it. I asked them to make a 3-way call to Collection Agency (I talked to Collection the same day, according to their’ file I still OWE MONEY!!!), Reps have never done what I was asking for. I wrote down reps & supervisors’ names & IDs (not everyone had personal ID BTW). The last person almost swears to resolve the problem tomorrow. She said the manager (who was out of office at the moment) will call me tomorrow, on March 29, 2011.
It’s 6:30 pm. As usually nobody called me today from Wirefly.
I’m going to make a call again. And, of cause, I will send my complaint to many different places. People deserve to know the enemy’s name.