BUYER BEWARE!!!

QUICKEN LOANS IS A SCAM!...A SHAM...THIS HAS TO BE ILLEGAL.

DO NOT USE QUICKEN LOANS ~ THEY WILL NOT DELIVER!

I'D LOVE TO SEE THE STATS ON HOW MANY CUSTOMERS LOANS DON'T WORK OUT.

I have been dealing with Quicken Loans for 4 weeks now to purchase a 2nd home. It has been the most draining, horrible experience that i've ever had as a customer. I feel manipulated, belittled, harassed, abused, violated and even feel persecuted by this company. I was assured for 4 weeks that I was pre-APPROVED for a certain amount. I was also guaranteed that we locked into a 5.375 rate with only having to pay $450 to buy down to that rate, but i told that i was required to put down a $500- deposit to insure the rate and proceed with the loan process, which i agreed to.
I had to pay off $5500- in debt in order to get my debt/ratio down; didn't want to do that, but complied anyway.
Everyday, for 3 weeks, i was asked to provide more and more information...there was always something else. By the 3rd week, i began to get the feeling that they really had no intention of giving me this loan although i continued to ask daily and was assured that everything was on track for a July30, 2009 close date. Well today is July 31st, and surprise surprise...last night received a phone call from the so called "Vice President" and was informed that they had a problem with the loan. The HUD statement had already been sent out to the seller and the title company and i had spoken with 2 others who assured me that i would close on July 31, 2009 (tomorrow)...needless to say, the VP told me the rate may be a bit higher and i may have to bring more money to the table to buy down even to a higher rate that 1st promised. They now claimed that they would have to bring my husband in on the loan; which i had been assured throughout the entire process that i did qualify by myself for this amount.
So yesterday afternoon, i had to pull together pay stubs for my husband which i emailed over and BTW i'm still being promised a closing tomorrow, but after googling "quicken loans fraud" i found this site and to my dismay everyone has had almost the exact same experience as me...i don't find this a coincident...this company obviously has deceitful business tactics and preys on people for the $500 deposit.
In addition, I had to have the power turned on in the condo that i don't own before the appraisal b/c the "senior mortgage broker" told me if i didn't the appraiser may have to come back and charge me an additional $100-.
I cannot reiterate enough of what a TERRIBLE experience this has been. To me, the $500.00 is the least of it. I've wasted countless hours trying to provide material that obviously didn't even matter...wasted the time of lawyers, associate presidents, my agent, the title company, my bank ...and the list goes on. I have taken time away from my children in hopes of once we closed "yesterday" that we could enjoy some real quality time. I've taken time away from my business as well.
I am now going to research a class action lawsuit b/c there must be one out there for this company. I'm sure they're dotted their i's and crossed their t's, but this business practice should be illegal. I told the VP before i even read these complaints that if i treated my customers this way I wouldn't be able to sleep at night...and low and behold, i read a ex-employee say, he didn't know how any of them slept at night b/c of the deceiptful tactics and the constant lying to customers.

I had lined up numerous people to help us move in...and now am going to inconvience these people...i feel duped and violated.

I'm Very FLABERGASTED and in a state of "this is unbelievable" that this is allowed to happen. This company needs to be investigated and shut down and made to compensate customers for their stolen deposits, stolen time and energy, stolen faith in people, stolen faith in businesses, stolen promises, stolen hopes and stolen market shares from companies who are trying to do the right thing.

DO NOT GO THROUGH QUICKEN LOANS TO GET A MORTGAGE.

BUYER BEWARE!!!

SCAM

FRAUD

SHOULD BE ILLEGAL (if it's not already)

I WISH I HAD FOUND OTHERS COMPLAINTS 4 WEEKS AGO.

HARD WORKING PEOPLE AND DESERVING PEOPLE ARE GETTING SWINDLED