My complaint is to those here who are complaining with little knowledge of what Wix.com provides and is responsible for. Some of the complainants' comments might have be due to the lack of or poor web site development skills, naïveté, what WIX is about and what they provide, and unrealistic expectations.
I am not a WIX employee. I am a user/customer of Wix.com I have two web sites created using WIX.com. One of my sites is ForestRidgeToyPoodles.com and the other I am currently working on (http://www.wix.com/forestridge/storytimesite). I will probably develop a third site that will be store front shop with WIX eventually. You can develop great web sites using this site. You can create a web site that is dynamic and not static as most are, thus making your site much more interesting and desirable.
Wix.com has WIX ads only on free sites that are generated and the cheapest package that one can get with their own domain name. WIX.com is not responsible or liable for content found on sites that use wix.com to generate them nor the actions or lack of actions by the site creator - the creator of those site are the responsible entity (i.e., wix.com/bestpsychic/psychicandlovespells). Wix.com does have technical support via email and TELEPHONE - 1-800-600-0949 and I found them very helpful. The more advanced help in provided to premium package users. But, they are there to support not create your site for you for free. Most online site generators do NOT provide telephone support. You can also transfer your plan to another site name/domain but cannot have two separate sites using only one purchased plan - I did it. If you are using Wix.com to generate a free site, you cannot be charged as no financial info is requested for such - it is free. Thus, you can try it out to see if it will fit your needs before you pay anything. The complaints about WIX.com billing and taking $ from them I find unbelievable and might be make by someone who is compete with WIX.com and losing. Some people also think that web site generators on-line or off-line will instantly open the flood gates and they will get thousands of hits - but for real - it takes YOU doing some work to get attention to your site. So if you are one who will not put in the work to advertise your site, such as on social networks for example, then don't put up any site. I would recommend one using WIX to create a site be a bit savvy with web development - that would help in creating a better site - but that knowledge is NOT a must, you can still develop a wonder site .
I recommend one take a look and see for themselves. You can try it for FREE and thus play around to see if it is for you. If you want to have your own domain name, more storage, bandwidth WIX ads and WIX logo removed from your site, then you have to purchase a premium package

WEB SIGHT DESIGN WARNING SCAM

i did not sign up for the Wix.com website.i was sent an email if i was. they try and suck you in by creating a login for you and you get a welcome email. Well I new I did not sign up for Wix. I went to the sight to see if someone stole a credit card but no info other than my emai laddress and a login name I never would have created. what a deceiving thing.
Sincerly
Angry internet user!!!

I attempted to build a website. I thought the site was pretty good, however, there was absolutely no customer support. No phone number no nothing. I googled "wix.com phone number customer support", but the only thing that came up was numerous other people who were unsatisfied with their lack of technical support.

I was forced to email them and got a response back directing me to their FAQ section. Well, I read that and it didn't resolve my problem. Otherwise, I most likely wouldn't be calling. The attempt to resolve my problem was really not well received it seemed.

I emailed them back asking if they had planned on getting a number because this is what I was referring to with regards to my hesitancy of going with them. I never heard back from them after a couple more emails. They took no care in the world to satisfy my concerns or to even attempt to sell themselves as a great company.
Essentially, they just didn't care.

If you google their name with the words "scam" or "complaint", you will pull up numerous other complaints.
I would very strongly advise going with someone else. There are plenty of other companies to waste your time dealing with these folks, particularly when you have to email back and forth to resolve a technical difficulty? THINK ABOUT THAT! That could take days!

The website building company from the pit. I signed up for their premium website building package. I found that their product wasn't going to meet my needs. I tried to contact them to cancel my order but could never get them... you can only contact them by email and they will never get back to you. They were ignoring me and still charging my account. I sent at least 5 emails to cancel but they never responded to me...I finally changed my account numbers and they are still sending me emails telling me that they will continue to try and debit my account...

Beautiful product but lousy customer service. Try the free trial before you commit to their premium service.