On June 15, I requested repair services from William Henderson Plumbing for my Carrier Heat Pump. The unit was not functioning, no air conditioning. After diagnosis, it was determined that two (2) parts (Hard Start Kit w/Relay) were required to fix the unit. The technician returned the following day to install and complete repair plus do preventive maintenance on the unit. The unit seemed to operate well. There was no discussion about other items, e.g., a compressor, et al., being required.

I made a call on August 17 to report the unit was again not operating. The technician arrived and started the unit in a few minutes, declaring it was just necessary to restart it. Nothing else was wrong with its function. It ran for about two (2) hours, then stopped. He returned about four (4) hours later. He found nothing different and called Carrier for advice to confirm. He was here for about two (2) hours. The unit was not operational.

After evaluating, he then claimed that the compressor failed and the unit could not operate. He said that the compressor had to be replaced. The price was $891 for labor only and the compressor would be covered by warranty. The Carrier warranty has expired on the compressor. The complete repair would be approximately $1400. He then attempted to charge me for the service visit, $150; I refused and said have your supervisor call me. He never called. The unit was left not operating.

I spent my entire day having this company's technician diagnose and evaluate my heat pump that was "just repaired." It operated for about two (2) months. When it stopped, the same company returned and charged me to fix it. It was not repaired; it did not work. If the compressor, et al. were not functioning now, how did that happen? Wrong analysis? He also claimed that the fan blade had to be replaced for $471.

The point is that Henderson never fixed the unit on the first service visit, but received payment for it.

Henderson is a member of Verizon Superyellowpages. It is a guarantee to protect customers from unseamly contractors. It is a sham.

To date, no response, no repair.