To whom this concerns...

Has anyone had this problem???

I bought my processor in 12/05. Did not open till after 30 days, I used it to simple box cake mix to try it out. It started up then died, so cleaned it out & tried again, same thing. So HSN would not take it back, replace or repair. I understand that piece, however when several calls made to WolfgangPuck's customer service # have gotten me to place they will send me shipping label since motor is warranteed for 5 yrs. I have to pay shipping, the motor is very heavy. With 3 phone calls to Wolgangs customer service they can not produce anything in writing stated customer pays for all shipping. Has anyone had this problem & been able to get around it.

I am saddened Wolfgang seems kind & would stand behind his products. There are no customer service phone numbers on his website only email access. Any ideas. I really want to use this processor, but can not. Seems unreasonable if motor has 5 yr warrantee & they can not produce in writing there return/warrantee in full then it is subject to wim & change at their discretion. Unfair to paying client.