Rude customer service operator who kept insisting that the company does not deal with consumers only retailers. My bed is still "in production" whatever that means and no one can do anything to help me. Very disappointed in the attitude of this company and will not reccomend Wesley Allen furniture to anyone. UPDATE - PASSING THE BUCK - I spoke with Arlene Mulberry and she insisted that I should just call the retailer who sold me the bed. She insisted that my problem/complaint had nothing to do with Wesley Allen! Huh? DO NOT PURCHASE A BED FROM WESLEY ALLEN!!