I cant walk easily right now, and Woodforest Bank is located right in the middle of the Super Wal- Mart., . I arrived at the counter with cash to deposit, It was less than $200, but I clearly recall handing the stack of 20s to the teller ..I couldnt believe a week later that I saw no sign of the deposit online ..It has caused me great trouble paying 3 bills (We had a home emergency here last month withj broken air conditioning, plus I had just gotten out of the hospital after serious burns.)I MAY have accidentally left my receipt on the counter, because when you are in the riding cart, it is often hard to see over the counter. I went back to the bank and asked them to go thru the receipts from that day I was in, hardly a week earlier, she claimed she did but said there was no sign of it.. After reading the complaints against Woodforest and the precarious current position of that bank, it is my hypothesis that that cash was taken and the deposit ticket nullified. When you cant trust your bank, its time to make a change..I intend to at the end of the month..

ive never been one for having banking problems like other people that have to use this bank and i feel sorry for those that do. This is the only bank that is open on the weekends in my area so i thought that i would open up a savings account with these guys so that when i got a check on fri. evening i could manage the money. I received a check from one of my money market accounts that i have with vangaurd investments in the amount of $4000.00(on a Fri.) and tried to cash part of it(700$) and put most of it in a savings account with woodforest bank the following Sat. The lady and the counter wouldnt even try to run it she looked at the check and told me there would be a 2 week hold on the check even though my banks (Royal Bank of Canada and BB&T) have always cashed or managed my checks immediately. Im not sure what the deal with woodforest bank is but it sounds to me from what ive gathered that they make money off of people that have no other choice but to bank with them. Looking @ the fees they have and their policies also the numerous complaints i can only say its a money making oper. that rips off the poor making them poorer thus hurting our economy even more. From what I understand even their cards are cheap and noone will take their checks--- so it sounds like a con to me and i feel very sorry for those that have had banking problems in the past that have to bank with these guys if you are thinking about getting an account with these people because of their hours DONT i would give them any of my money for them to make money off of I also will not support an outfit like this and noone else should unless they have no other choice. The only good thing anyone around my area has to say about the bank is that their hours of oper. are convenient. If woodforest would act more like a normal bank (instead of a cash advance service) and provide a better service to their customers they could corner the market with their hours and location in wal-marts worldwide. But they dont so They will never see me bank with them unless i have to.

after the bank manager and an accomplice stole money from several accounts including ours, the bank refuses to return our phone calls or refund our money.there was an investigation (according to the bank) and the employee was arrested.our account was hit for over three thousand dollars and the bank wont give us our money back.what can we do?we have called the main office and visited the branch...no dice...now, our finances are in ruin and this money which would help pay our bills and feed our children, has been stolen by a dishonest employee first and then by the company she worked for.i need some help people...if anyone that reads this can offer advice please do.
nancy cole

I have been an account-holder with WoodForest Bank for almost 6 years. Over the last 5 years, my company has direct deposited from their payroll account into my account every 2 weeks like clockwork. However, when I went in to deposit 2 checks, both from my company and both from the same payroll account, I was asked a battery of questions about the source of the checks, the validity of the checks, etc. I answered each one, even though there was no reason for questioning. Additionally, the manager on duty was called over to ‘verify’ the checks before the deposit could be made.

I’ve never presented a check for deposit that was bad, and I’ve never asked the bank to assume responsibility for my checks by making funds available to me immediately. If they feel there is a question with the checks, they are well within their rights to hold the deposit until they get paid funds from the guarantor of that check.

I was allowed to make the deposit, but not without being questioned publicly about the validity of the checks. I was insulted to say the least. If I had dropped the checks in an envelope and deposited them through the ATM, would it ask me such questions?

Today marked the pinnacle of bad customer service. I presented a cashier’s check made out to my son, and the teller would not let me make the deposit. There is MORE than enough money in my account to cover the check in the event that it came back NSF, but that was deemed irrelevant. The only way I would be allowed to deposit the check is to have my son present, with his ID, “SO THE HE CAN VERIFY THAT HE ENDORSED THE CHECK OVER TO YOU.” Those were the exact words used by the teller!

I’ve had some bad customer service, but to be called a thief tops the list.

First of all, I’ve presented personal, hand-written checks for my son on numerous occasions and was allowed to cash them on the spot. This was a CASHIER’S CHECK for less than 10% of the amount that I currently have on deposit with the bank. I did not ask for the check to be cashed but to be deposited. Again, if they feel that there may be a problem with the check, they are well within their rights to hold the check until payment has been received. However, rather than deposit the check and hold the funds until it cleared, Woodforest chose to call me a thief and refuse me service until I bring my son to verify that I’m not a common criminal.

Come along son... Tell the nice lady that I'm not a thief.

REALLY?!

Well for the last 4 months we ever week get 2 over dfart fees and we know the moneys in there. also we have funds tooken out that we know have been tooken out alreadt once