I checked my account balance around a little after 2:00am this morning. It showed $700.00 and 2 refunds had posted that I was expecting to get. This morning around 6:00am I get my Woodforest email balance and it showed I was overdrafted!!!
I paid a bill last night and after paying the bill and making 2 other small purchases it showed $366.00 to the good.
All of my POS transactions were there and they were there as I checked this account last night before 12:00am.
Has anyone else had this to happen? This makes my second time for this stupid stuff with them.
Can anyone tell me why this happens??

Upon working at Walmart I was unfortunately talked into opening an account at this bank seeing it is right there i figured it was a convenience. Little to my knowledge it was their convenience. They said that if i ran short on money i could overdraw and would be charged 34.00 but to make sure i took the money from the ATM and take what i needed to avoid multiple charges. Well How convenient they failed to mention they like to hold your debits for a few days so when you do overdraw they nail you for every single purchase made. Then when you call them they offer to refund you 34.00 until you take their online course and even after you take their online course they will only refund you another 34.00. So in the last month they screwed me out of 306.00. Would someone please put an end to the banks taking advantage of people like this? If you use your card as a Debit it should go through as a debit. After all isn't this why it is called a DEBIT CARD?

Went to Woodforest ATM to pull out $400 for my fiance. ATM jammed & only dispensed $280. I looked up into the machine to see if anymore money was where I could pull it. I immediately went to the teller to report the shortage. I hadn't even put the money in my purse & had the receipt which stated that $400 was dispensed. The teller asked me if I was on my fiance's account & told her no. She told me that he would have to call the 800 number or come up to the bank to do anything. I called my fiance & told him what had happened & that he would have to come up to the bank (which meant he had to leave work as well). In the mean time while I was waiting with the cash on the counter in front of the teller who decided to just ignore me from that point, someone else came & used the ATM. I happened to see him right as he was pulling his receipt. I went up to him & told him that the machine had jammed, he just smiled & said thank you & left. Once my fiance arrived & showed his drivers license, the teller pulled up his account & then called another employee over to pull the ATM cash box to count it out to see if it was in balance. They carried into a back room a metal box & also had cash in hand. After a few minutes they came out & told us that the ATM balanced & that we would have to talk to the manager who came in later in the day and that they would have the manager call us back.
We ended up calling the manager, Brie Gibbs, who informed us that we would have to wait until the ATM was counted out again at 3:00 am to see if in balance. We told her about the gentleman that had used the ATM after I had used it & that most likely the $120 that I was shorted was dispensed to the this person.
We called the following day & was told that Brie was not available & that we would have to talk with the Assist Mgr, Marisol. We went up to the bank again, told her what all had transpired. Gave her the receipt which had the date & time. I told her about the gentleman that used the ATM after me & before it was counted out, gave his description. Marisol issued a dispute form & told my fiance & myself that it would be 2-10 business days before we would hear anything because they would be reviewing the tape of the ATM.
2 weeks later we receive a letter stating that they verified that the ATM dispensed $400 at the time that was listed on our receipt. End of matter.
They absolutely refused to review the video on the ATM which would have shown myself counting the cash, looking confused, recounting & then walking away to the teller. Followed by the gentleman pulling cash & looking at his receipt. They would have seen that what we told them was correct. It is very frustrating when you have an institute that just doesn't care about their customers & treats you in this respect. So we are out the $120 & the gentleman that followed my on the ATM scored some extra cash.

Wal-mart who proudly services Woodforest National Banks in their super centers has once again found a way to screw the "American Public!" Two years ago I went an opened a second chance checking at the bank and opened both a personal and a business account. The business, being seperate from my personal with it's own EIN and LLC documents and company name, mailing address, phone, ect. Due to a large amount of NSF checks returned to my business account, Woodforest took it upon themselves to transfer everything in my pesonal account to my business saying they could "legally do that". Then my personal account became overdrawn due to checks that were out! I was so furious, that when I closed my business, that year, I filed for personal and business bankruptcy! Last week I had to go to their bank to cash a check that was drawn on them, not only did they keep my check, they refused to give it back to me when they told me they were collecting on an old debt! That they could legally do that! It didn't matter to them that I had no groceries and no gas to drive back. My children were with me and it was the most horrible thing I have ever had to encounter! I thought that was why in opening businesses we get LLC and EIN numbers and why when we file bankrutpcy "we are protected"... Way to go Wal-mart! This bank also charges the Blue Collar American Worker, $3 daily as their accounts stay overdrawn! Wow, if you are paid once a month, that really adds up... Is this legal? Stay away from this bank! AND STAY AWAY FROM WAL-MART! Sam never wanted his store to be part of scams or fraud to the Americans he loved so much!

I was an employee at Woodforest National Bank for 3 years. I left for a better opportunity at another financial institution. I wanted to write a check off my other bank account to deposit into Woodforest to make my car payment and they claimed they have a "new rule" that they can't accept TO ME FROM ME checks any more. There would be an automatic hold placed on my check from the other bank where I WORK for 7 business days!!! I have never written a bad check before in my life and I am definitely not going to write one off of my new job!!! THAT"S CRAZY!!! The regional manager, the branch manager and the assistant manager have came up with this all on their own. From what I understand it's not a "WOODFOREST" policy. I am very disappointed in this bank.