Someone stole my checking account information and attempted to debit my account 32 times, I notified the bank of the unauthorized charges, filed disputes on all of them. The dispute department said, "if anything would have cleared, then they would have refunded the amounts cleared, but since they were just attempts, then they weren't actual charges." However, the ACH department charged my account $32.00 every time an attempted debit was made and then charged my account $32.00 on every second attempt that was also made. I didn't authorize any of these debit attempts, yet the bank refuses to refund the $1400.00 in fees that they charged my account.
Then 3 days after all the initial charges were made, my direct deposit goes into my account and they take out the $1400.00 in fees, for all the numerous unauthorized attempted charges.
They victimized me just as bad, no actually worse, that the person that stole my account information and attempted to get my money, at least the person, didn't get to steal my money, but the BANK DID!!! They still are refusing to refund the $1400.00 in fees that they charged my account for unauthorized debits.
Since when does a bank, after they find out that the NSF charges resulted from unauthorized transactions, refuse to refund the NSF fees????
WOODFOREST FLAT OUT STOLE MY MONEY!!!
I spoke with the brand manager, Carole Malone, and she said that she couldn't refund the charges, because she didn't charge them, that the ACH department charged the fees. I spoke with the ACH department and they stated that they don't refund fees, the brand manager has to do it. I even spoke with the Regional Manager, Debbie Rogers, she agreed that the fees should be refunded, but stated she wouldn't do it, I asked, "shouldn't the company that has my money, be the one to refund it?" And she agreed, and she agreed that Woodforest took my money, but didn't know how to get the fees refunded. Are you kidding me???
What kind of managers is this company hiring? Managers that don't know how to right a wrong apparently!!

stole disability money now my phone is shut off and they refuse to handle the situtation someone should close them down

We were hit by Hurricane Ike on 9/13/08, as a result of this diaster, we are without power for 14 days now. The devastation has caused a major financial strain on us causing us having to use the funds we had to survive. Obviously, this dug into the already committed obligations pending in our account. We have had to spend anywhere from 30-60 dollars a day to maintain a generator going so that we can feed our 2 small children. Most of all banks as posted in the Houston Chronicle have waived fees to give some relief to their customers. However, Woodforest National Bank has allowed all kinds of ATM/Debit Card charges to be approved, knowingly that the funds were not truly available so that they can charge $32.00 a pop for each transaction. Imagine being without power where I normally am able to do online banking to monitor the account is now gone... this bank kept authorizing charges and I am geing hit with 12 OD Charges at $32.00 each totaling $384.00 in the negative. I am the sole provider, my husband is disabled and I have 2 small children who are affected by this hardship. I feel that this bank took advantage of victims after a major natural diaster. I will forward this to their corporate office and although I may not get my account credited, I want as many people to know that WOODFOREST NATIONAL BANK ARE THEIFS.

Woodforest National continues to charge my account with NSF Charges for unspecified/unidentified attempts to withdraw money from my checking account. I am not notified of these attempts and if whom ever it is tries again, knowing there aren't funds from the first attempt to cover it, Woodforest charges me again. This has happened 3-4 times and has added up to several hundreds of dollars each time. Isn't there a legal concern to such activities?

I'm on a fixed income and can not afford to give my money away to a billion dollor corporation. My livelyhood depends on every dollar that comes in. Ultimately, I want my money back, and I want that practice to be stopped immediately before they render me homeless again.

Money was taken from my Bank Account and I don't even know what this company is.