Woolworths

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South Africa

Woolworths Reviews

Flutene January 19, 2011
No credit because no credit rating
I applied for my very first credit card and was turned down by Woolworths because I do not have a credit rating. The fact that I am an SA citizen, 21 years old in full time employment for the past 2 years and earn a decent salary has absolutely no effect - I HAVE NO CREDIT RATING... Not any bad debts or living beyond my means - I HAVE NO CREDIT RATING. This is disgusting and totally unacceptable.
Jioss January 14, 2011
Foreign cards - payment taken multiple times
This issue has been ongoing since October 2009 when I purchased a pair of shoes from Woolworths SA. At the time I used a UK debit card which was 'rejected' by the store twice. I ultimately had to pay the 980 Rand with a UK credit card. I was assured no payment would be taken from my debit cards. When I checked my accounts, I had been charged 3 times for the pair of shoes.

Ever since that time I have been trying to get resolution. First the store denied responsibility and it was then escalated to head office. Someone there has been trying to deal with this case, but it took 3 months for a resolution to be found (and a lot of chasing). The said resolution is not entirely satisfactory - I will get vouchers for the value owed as opposed to a straight refund.

In addition, I have now tried to redeem the voucher 4 times in the last week which was supposed to be a very easy process supported in all the stores - unfortunately each time i try there seems to be a new issue from systems are down to my ID is not South African. I am still waiting. I have been told by Woolworths the issue with foreign debit cards has been resolved, but i would not trust this claim.
Hansen January 10, 2011
Exploding, fizzing lemon curd yogurts
It appears as if Woolworths has a problem with some of their yoghurts. We often buy The Ayshire Lemon Curd yoghurts. On at least 5 occassions now the yoghurts have either exploded open or started fizzing from under the lid. I mentioned it to my father. He is an expert in milk and milk products and has worked in well known dairies for at least 30 years. He said that for a yoghurt to do this, it is contaminated with bacteria THAT SHOULD NOT BE IN THE YOGHURT. He went on to say that these contaminating bacteria could indeed be harmful such as e.coli, salmonella etc... All these yoghurts start fermenting at least 34 days before the expiry date. My father says regardless of the expiry date, the yoghurts should not be exploding and fizzing. This is a huge annoyance as we are constantly having to clean the fridge. My greater concern however is what are these yoghurts contaminated with? I have friend in the food industry who is willing to plate the yoghurts and find out. Just imagine if they were to find something potentially harmful. BEST WOOLWORTHS LOOK INTO IT QUICKLY. We have taken the said youghurts back to Greenstone Woolworths each time it happens, we get our money back.
Choussy October 13, 2010
Total lack of respect and client service
After I have tried getting through on the Woolworths Financial Call Centre for a couple of days, I eventually put my phone on speaker while holding and went on with my work. After 1, 5 hours of holding, I gave up as I had to leave for a meeting. This is totally unacceptable that they do not answer their phone. And as mentioned, this did not just happen on one occasion - every time when I phone, this is an issue.

I eventually got through to them, via the head office number, but they could not assist me to the level of comfort that I needed in terms of paying money over to them. I also logged two complaints on their website and till today I have not received any feedback from them - 4 days later.

I eventually phoned head office again and asked to speak directly to Customer Services and after I explained my complaint and that I want to speak to someone who would be able to assist me, they took my number and said that someone will come back to me. Again, it is now more than 48 hours later, and they are also just ignoring this issue.
This is just total disrespect from their side. I would appreciate it if someone would get back to me.
Arkeno October 12, 2010
Payment don't get allocated
Made a payment on my Woolworhts Visa Credit card on 6 Oct that would place my account payments in advance. Today is 5 November and the payment still don't reflect. After sending the proof of payments through a number of times, faxing my bank statements ect. Nothing!. My name has been list at the credit bereau as a bad payer and my limit reduced. Other than the numerous calls I made to the Customer Service department I received five phone calls form their credit department asking for payment. I explain to them what's happend, they make a note and then two days later you received another call. The customer service is always apologetic, specially the supervisors but yet no one return phone calls as promised and nothing gets done. Each time I phone in to the 0861502005 number I perservere through 20min of holding on and sometimes they just end a call. Basically don't try and phone the customer service, try are not interested in your complains and are letting you hold on in hope you would give up hope before they need to listen to your wining.
Barashka October 12, 2010
I would like to inform you how disappointed I am in your service
I would like to inform you how disappointed I am in your service. I know that You (Woolworths financial Services) moved to Absa from Mercantile Bank. But what I am really and truly disappointed about is the fact that you or ABSA blocked your customers credit cards due to FiCA, without informing your customers about it (Believe me, it gets more intense).

Which basically means, like in my case I went to a store swiped my card and guess what, it DECLINED. How embarrassing isn’t that. Not only that, I then go to the ABSA bank to check my balance and GUESS WHAT, ABSA could not even give me a balance, it gave me an ERROR MESSAGE.

Me, suppose to be a valued customer (I am so sick and tired of hearing that woman’s voice on your phone while I am holding)immediately goes home and I then tried to call you at 9am Saturday morning (31 October 2009) and for some strange arb reason I was holding for almost 3 hours (on and off) so by now it is almost 12pm on Saturday afternoon. I then decided that there must be a reasonable explanation for this and I then take my car and drive all the way to a Woolworths store(Kenilworth Centre) to call from there, THERE ISN'T ENOUGH SPACE HERE..
Sholle September 30, 2010
They had a bad attitude and did not have any sympathy with my situation
On Saturday morning 10 October 2009 I visited Woolworths Delmas to report my card lost. The staff at Woolwoths told me that they can not use the company land lines to phone head office to cancel my card as they could no phone out because the lines had been locked due to excessive phone bills.(misuse by employees)

They had a bad attitude and did not have any sympathy with my situation. I told them I will inform head office of the bad service and they just shrugged their shoulders.
Malkin September 23, 2010
When the bag was opened the potatoes were green
I purchased a bag of potatoes from Woolworths, at a price of R50 for a 7kg bag expecting quality merchandise. When the bag was opened the potatoes were green. I contacted the Contact Centre, where my complaint was recorded and I was informed that I would receive a letter from Woolworths. I then purchased a second bag of potatoes, green again!!! I am surprised at the quality of the goods on sale and that a company such as woolworths would allow this. Please take care when purchasing as these potatoes are not cheap and in this economic climate it is a disgrace!!
Prontine September 21, 2010
No response from them to date
I emailed Woolworths regarding the provision of recycle bins at shopping centres where they are located, they actively encourage recycling on their packaging yet do nothing to assist their customers to recycle. JUST LIP SERVICE. Woolworths responded to me in July 09 requesting my contact information which was provided to them 16 July 09. Strange that they ask for this as they responded to my email. No response from them to date.
Timaeer September 17, 2010
Payed more than displayed on shelf
I bought two meat marinades because it was on sale R14.99. When I got home I realised I paid R21.95 for each item. This happens often when certain products are on sale. (Not only at Woolworths). People don’t look immediately if the pricing is correct and the stores smile all the way to the bank. I’m tired of this.

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