I am a victim of the scam that is being committed by WordSmart corporation and was promise that i can call and request an extended trial period by JUDY MCFARLAND thesales person.
If I didn't like it simple called them up before this days were up and tell them I wanted to return the product. i tried calling word smart for 10 days spending about an hour on the phone until they closed at 8:00 pm est. When I finally reached customer service the bitch on the other end refused to issue any credit or accept any return. During the time of tring to reach word smart, they charged me another $57. I believe WORDSMART is refusing to answer any phone call from customer that is close to the end of the trial period. Forcing you to keep the program and at the same time charging you for a additional CD. This company is running a scam, i should not have to call you to say i am keeping the merchandise i purchased. if i don' like the product i will contact you to return, i should not have to call and say i am keeping the product.

please stay away from this unethical company WORDSMART is the scum of the earth.
Judy McFarland is the worse sales person i caught her in a couple lies while she was tring to sell the program.

Please email me if you think you have any suggestions as to what to do next/similar stories to mine that were successful: [email protected]

Alright. So like most if not all of the rest of y'all, the wordsmart company ripped me off and I feel scammed.

Sometime in October, I ordered the wordsmart sat prep with the promise of a money-back guarantee and a 200 point increase or money-back guarantee.
Of course the product actually came later then they say it did. But regardless, I realize that I don't need it anymore because I've already submitted my college apps that I would have liked a higher score for.
I call early November and customer id number 1444 tells me I need to call back again before, and this is important, November 27th with my dad because I'm not 18. Fast forward to November 23 and already they must have taken a holiday vacation because there is nobody to pick up the phone. I call and I call from then until the 29th, leaving several voicemails, and finally I get a call from another customer rep who tells me all is well because they were on holiday and she counted my voicemails as a request for an extension on the return and gives me a return number.
Now I think everything is going to be okay. I pay $10 more to put wordsmart back in the mail on the 1st of December and give two weekends for processing. Now today, I'm suspicious because I still hadn't had the money put back on my account so I call and 1444 tells me the return date was actually the 21st of November and the other rep was wrong in accepting the return...so they're shipping it back to me with no return of money what so ever.
They say the only other thing that can be done is contacting the board of directors, but I have no idea what I would say to them via fax, how that would even help, or how long it would take for anything at all to be done.

Like I said at the top please email me if you think you have any suggestions as to what to do next/similar stories to mine that were successful:
[email protected]

Thanks for reading, I hope everyone gets what they deserve from wordsmart, as well as they themselves get what they deserve, and I'd appreciate any and all advice you can share

Dont's buy Wordsmart, or you will be handling unwanted Cds mail to you and charge to your card, or you will receive collection
letters from debt collection agencies (not just one) for the charges you don't owe Wordsmart. In a word, once you have a record
with them, you are in a status of endless headaches with Wordsmart.

I was called my a representative and kept receiving "hang up" calls until i decided to call to request the desist. I politely listened to the salesperson and then agreed to "try" the product. After receiving the product, I was told the 30 days trial period was soft and I should not worry about returning it later. I also was told I would receive a reminder that my trial was up so I could return it if necessary. I then received and was CHARGED for two other products. When I called to ask about returning it, I spoke with the RUDEST CSR that insisted she would not pass the phone to a manager and if I was dissatisfied, I should send a letter to their board of directors. DO NOT TAKE THIS CALL! They are rude scam artists and their programs does not deliver!

A few days after i gave wordsmart my bank card. The bannk notice fine me about some misused on my card at that time we change the number and gave wordsmart the new number and they are still worring me about payment and senting this to collection which i thank was worng now everyday someone is call me a bout payment which they have my card number