SCAM, SCAM, SCAM
On the morning of April 23rd 2009 I noticed a debit which I did not authorize for $72.21. I immediately cancelled that pay pal debit card. After researching the matter I discovered that the debit had been taken by Google Treasure Chest. I called and the customer service representative informed me that in the terms and conditions that I checked was mention of the company debited that amount from my card. I admit, I did not see that in the terms and conditions, all I wanted and could afford was the free DVD, which cost me less than $2.00 in shipping. Jessica agreed to give me a refund, issued me a cancellation number (042309-2618073) and assured me my money would go back into my account in 7-10 business days. I called Google Treasure Chest again on May 5, 2009, this time I spoke with Lyndsey another customer service representative who inform me that they were unable to process the refund and would need another card to place the refund on. I did as she asked and gave her another credit card number. On May 12, 2009 I called and spoke with another customer service representative and she told me my refund had been processed and it should show up in 7 to 10 business days. On today May 19, 2009, I called to check the status of my refund, and I was told by a very rude customer service representative that my refund was processed on the 23rd, of April and I would need to take it up with my bank. I try explaining to her that I was asked for another card number on May 5th, how could the refund have gone in on April 23rd? She released my call at this point (hung up on me). I proceeded to call back and spoke with a gentleman this time, again very rude and he told me-unless I have the original card in which the money was taken, I could not receive a refund. Why wasn't this explained to me the last three times I call? Well I know longer have that card because I had it cancelled on April 23rd, 2009 when I notice a charge of $72.21 had been taken from my card without my permission. He went on to tell me that I should not have done that and it was my fault, and there was nothing he could do about it. I offered him another card number, he say he could not accept it and I would be unable to get my refund. I asked that he mail me a check, he said that is just not what they do. I told him that I thought that they were scamming people and taken innocent people's money he said "everyone is entitled to their opinion". I ended the call and proceeded straight to the BBB. Sir or Ms, I feel that this company is taking advantage of people. I feel that they are one of the millions of scams out there on the internet. This is my effort to get my hard earned money back for something I did not want in the first place. I do hope my effort in bringing a questioning how Google Treasure Chest gives refunds or don't give refunds will also help someone who may not be able to put things in writing. Sir or Ms. please contact this company and have them send me my refund by check to my mailing address. 1042 N. Mountain Ave. #143 Upland Ca, 91786, or I can provide them with my new pay pay debit card, which the customer service representative would not accept and my refund can be back in my pay pay account.
Distressed Wong Cook Cancellation # 042309-2168073
If there is anyone who would like to come together for further action, please email me at
[email protected]
