I went with a free pass on the first day to the Menlo park mall facility in the month of Jan, 2010. I thought the facility was good and I was trying to ask details to the person there. Unfortunately, I don't remember his name, but he was a big Mexican guy with a dark tan skin and very little hair. He wanted me to join the gym on the same day by hook or crook. I told him that I will be out of the country for the next 3 months until end of March and will come and join from April. He said that if I join the same day, he would give me a discount on the enrollment fee which is $150 of which I would pay around $80. Also he said that I would be charged only $9.99 for the first 3 months as I'd be out of the country. He promised me and I signed the contract. Before signing the contract, I asked him what is the procedure for terminating the contract. He said that we can look at it later and not to worry about it. But I forced him to tell the procedure. He gave me the website and asked me to go through the process and said that its very easy and not to worry as he would make it easier for me if I wanted to terminate. Finally I've signed the contract and I left the country. When I saw my credit card statements, I was charged with $37.45 instead of $9.99 what he promised for the first 3 months. I immediately wanted to cancel the membership for the same reason and also I've moved to another state. I called the facility and requested to cancel my membership. They replied in a very rude manner that I cannot cancel the membership until the end of the year. If I want to cancel, I should provide them with a proof of address change and then they can cancel the membership. They wanted me to do everything online and by mail. I tried going online and looked at the procedure. It was the worst and meaningless process ever. We have to pay 10% of the total contract price + enrollment fee+ membership cancellation fee+ yearly maintenance fee. I again called the facility and this time some one replied softly. I again forgot the name of the person. The person asked me to visit the facility with the proof of address change and I visited the facility from another state with my credit card statement. There is a lady who thought that she owned the gym. She replied in a very reckless manner. She said that she will not deal my issue and again I've to do everything online. This is completely wrong from what I was told on phone. I told her the same conversation. She said that no one in that facility would reply like that and I'm just building up a story. I was pissed and I left the place and again the next day I called the facility so that some other person would answer the phone. This time I asked his name. His name is Dean and he told me to visit the facility again with my credit card statement. I've again visited the following weekend. He took a copy of my credit card statement and asked me to mail the cancellation form. I did the same and I got a response that I would be charged 10% of the total contract price from the day I joined the gym+ enrollment fee+cancellation fee+ yearly maintenance fee. The gym fee was $37.45 per month and they multiplied it by 12 months though I paid fee for the first 5 months they don't care. Below is the response I received from an agent.

The 10% is for the total contract price. The amount is broken down as:

Enrollment fee of $93.09
Membership dues of $37.45 x 12 =$449.40
30 day cancellation period $37.45
Yearly maintenance fee $37.45 Totals $617.39 x 10% = $61.74 divided into 3 payments of $20.58. The 1st payment starts on the next draft which is 6/1.

So, it doesn't matter even if we pay the entire enrollment fee or any fee for the months you were enrolled in. They just charge you 10% on the entire contract and other stupid fees. This is the worst experience I ever had. The management is very ruthless and arrogant. They don't know how to take care of customers. They just force you to join the facility at any cost. If you say that you don't like some of the equipment, they even can promise you that you don't need to pay any fee until you were satisfied. But again you will be charged for every billing cycle. I advise you to think twice before you even talk to any one there. I would never recommend any one to join WOW!