WOW went overnight some months ago and then 24 hrs a month ago. The workers they hire actually are asleep while working! One worker laid down on the mats in the main room like it was a bed and slept. The next worker they hired after that worker went off to college (no, they didn't fire him) sleeps right at the desk a little ways in or in the office.

You have to wake him up to go tanning, get change, or ask for anything. He's difficult to wake up even. We are talking a sound sleep. This is when you can find him. Sometimes he's off somewhere sleeping. That means no tanning or anything else you want. Why pay for tanning when you can't go! Also, somebody could get trapped under a bench.

So, you complain to management, or try since she never answers the phone, and nothing gets done. You call to try to complain above her head and nobody will give you the phone number. They route you from telephone # to telephone #.
This is a clear cut example of how this gym runs. I mean the rudeness of the employees astounds me. The inefficient manager walks around w/ no shoes on and bright pink socks and sits around chatting w/ her employees while you wait to buy a simple water. Ohhh but if I was going to sign up she would run right over.

People of Warwick...sign up at Planet Fitness. It's a couple miles from WOW and is 24hrs and the same pricing. Run much better, looks much better, and is much cleaner.

I stopped the gym toward the end of my Physical Therapy. I was looking specifically to continue exercises to reduce out of pocket medical costs. So I meet with a sales rep, Mike, and he tells me $32.05 a month with $100 down. Inclusive was supposed to be two training sessions a month.

I had three major concerns. I told him I was on a tight budget because of graduate school so I couldn't afford "hidden costs". I told him I was relocating at some point out of state, and wanted to ensure ease of cancellation. The most important concern was the ability to cancel if my orthopedic doctor felt it wasn't working out with that level of exercise. I was told to just email him at any time to cancel with no penalties.

Lie #1 was the 2 inclusive training sessions. I went to the first session and met with a trainer. The session was all I expected until the end when I learned that she expected $2, 000 a quarter for these semi-monthly training sessions. It seems that although advertised, this is not a service provided and is at this exhorbitant cost.

Lie #2 I was winging it on my own, managed to overdo it. The orthopedic said - no more gym after a month. I held onto the membership another 8 months hoping my medical situation would change. It did not - so I called Mike in December 2009 to cancel.

Lie #3 In addition, I am in the process of moving out of state for work. They claimed there is a gym close to where I was moving that would accept membership. I stopped by to try to cancel at the MD location and the address is a small office building and the doors were locked, even during regular business hours.

I email Mike with no response. I sent a letter to the NJ gym I joined with no response. I sent a letter to the MD business office with no response to the cancellation.

I filed a dispute with my CC company, and unless WOW acknowledges they are going to reverse my credit. I have really good terms and rates and don't want to cancel the entire credit card because of WOW.

If the credit card company allows yet a 3rd charge in March, I plan to take them to small claims court.

Brought my family in and wanted them trained in how to use the equipment.
They promised me that would happen when I signed up.
They simply refused.
I am pondering how to respond to this.
Feel cheated.