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Duchess
March 18, 2011
Have Not Received a bill in 6 months
I have held a HSN credit card for over 6 years and beginning last year (6 months ago), my statements stopped. I contacted HSN several times. The first time my late fee was rescinded and subsequently paid my bill. After that, all bets were off. After I had called so many times I quit counting, HSN began lowering my credit limit because I was late paying my bill. I keep up with my bills and when to pay them by the statements I received and because I have not received a bill in months, I have been late a couple of times. I'm not sure how many times I have to ask World Financial to send me a bill. Shouldn't be a difficult task, right?
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craymar
June 15, 2010
Not longer accepting next day payments online.
Went to make my last Venue card payment which is to World Financial Capital Bank. The payment is due on the 16th so I went online to set up my payment on the 15th. I could not set up a payment for the 16th. They recently changed there website so they no longer accept next day payments, but for $10.00 you can chat with a specialist who you tell the payment amount to and the make the payment for you. This gets around the new laws stopping them from charging rush payment fees for online payments made before 5:00 pm on the payment date. They are still allowed to charge a processing fee if you talk to someone to make the payment rather than through the automated online system. When you select say day payment it brings up a chat window and an agent asks "How Much". You type in the amount and the payment is made and your charged $10.00 to make what should have been a normal payment.
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