World Financial Network National Bank
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Category: Business & Finances
Contact Information
United States
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World Financial Network National Bank Reviews
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Patricia D.
July 7, 2009
Harassing phone calls
BEWARE!!! You have rights (even against debt collectors)!! World Financial Network National Bank is harassing me morning, noon, & night (this is the only Website I can find on them http://www.debtconsolidationcare.com/wfnnb.html). They start calling me early in the morning and proceed to call all day and night. They ask for me and when I say it's me they hang up most of the time. After much research I was able to obtain their phone number (1 800 675 - 5685 Consumer Relations) and call them (they call from numerous area codes). I finally spoke to a decent person and she put my number on their do not call list. I told her I was filing harassment charges at the New York Police Department if they do not stop calling me. In addition I said I will file a complaint with the FCC and the Attorney General. She was helpful and understood, however, I continued to receive harassing phone calls. I told each caller to stop calling me, otherwise, I'm filing charges (at all the above). Send a “cease to call letter” to them and any other debt collector or sales call. One lowlife representative told me they will continue to call even after they receive the "cease to call letter". Of course, I told her that is against the law and she cannot continue to call me and she replied in a very nasty tone she and other representatives will continue to call. After telling her 10 times not to call and by law (since the company was notified in writing) they cannot call, I just hung up on her (I reported her and the number where she was calling from immediately to Consumer relations dept of this crappy company WFNNB). Hopefully, she will be reprimanded because 5 minutes later I got another call from them. This time it was a gentleman and he said the previous caller was incorrect and should not have spoke to me like that. He told me to make sure I mail the "cease to call" letter immediately. I am giving them 24 hours to stop calling me and if they don’t, I will go to the nearest police department and file harassment charges. It is against the law for them to keep on harassing me. Here is the website for information on New York law http://www.nyc.gov/html/dca/downloads/pdf/debt_collection_fact_sheet.pdf.
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Marcy C Krinsk
June 2, 2009
"Collection Call"
Original Complaint:
I received a disturbing phone call today (6/1) from one of your account
representatives (no name was provided when requested). It was the first telephone call I have ever received from VS announcing my account was in "collections". I have received no prior notices other than a bill by mail and have received no prior phone calls to that effect. We do travel extensively and have been in Australia and we were hosting a number of fundraisers for the DNC, at our home which was a bit of a distraction. I apologize for the late payment. SDNB did not process my electronic payment as requested on 5/18, they have no explanation I do not appreciate receiving threatning phone calls that wake me up in the morning in CA. And, have no idea why you would do this on an account that is "past due" a mere 2 weeks. Please accept my payment in full of $102.65 made online today. Please cancel my account at my request because I have no interest in doing business with banks that treat customers in good standing this way.
Their Response:
I apologize for any trouble you experienced on your account. When your
account falls past due, we may contact you to inform you of the past due
status. We realize that the past due status of the account may or may
not be an indication of a customers ability or willingness to pay.
During that contact, it is our goal to assist you in bringing your
account current as soon as possible regardless of your situation.
We appreciate you taking the time to contact us regarding your online
payment. Please be assured that your online payment of $102.65
scheduled for 06/02/2009 will post to the account on the date it was
submitted, however it may take up to two or three business days to
complete.
Per your request, we have closed your Victoria's Secret account. Your
current balance is $102.65 and this information will be provided to the
national credit reporting agencies. We will continue to send monthly
billing statements on any remaining balance until it is paid in full.
Although you requested your account closed, we hope that you will
continue to shop with Victoria's Secret . We value you as a Victoria's
Secret customer and would like to invite you to reopen your account;
please contact us at 1-800-695-9478.
We have appreciated doing business with you and look forward to serving
you again in the future.
We hope this information is helpful. For the security of your account
information, we ask if there are any follow up further questions you
have related to this concern, that you submit them by logging into your
account and utilize the ?Contact Us? link.
Sincerely,
Steve Douglas
Internet Contact Sales and Service
My Response:
The account is paid in full...I have your receipt to prove it. I will never shop at Victoria Secrets again and will direct others not to do so. Threatening phone calls are illegal and unnecessary...you will be hearing from my attorney. You have lost a customer and broken the law. Your rep did nothing to assist me or remind me...he threatened me about something I had no knowledge of, when he woke me in the early morning. Obviously you did not read my email or you have not been properly trained...
Marcy Campbell Krinsk
San Diego, CA
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Mazon, IL
March 19, 2009
Credit Card Program
Accepted offer of credit card in order to receive percentage off purchase in late November. Did not receive credit card or billing. In January, received a bill with late charges. Called the company who "because you've never had a late bill before, we'll give you a one-time reprieve on the charges." Never Late? Never Received!! Offered to take payment to store, they said I couldn't pay at the store. I immediately sent my check and 8 days later, it was electronically cashed. In February, I received another bill with late fees again. Contacted the company and received extremely rude Customer Service Rep who stated I didn't pay or must not have put my account number on the check and the duplicate I have is not valid for proof. They do not return your checks, they image them and destroy after 3 months. March, same problem with compounded fees. More rude Customer Service Reps. Getting phone calls. Received a call from the "bank" on a Sunday who threatened to just take the payment from my social security!! WHAT?! Called again in March and finally reached a CSR who wrote a "Dispute Form" requesting pulling the image. I sent a copy of the duplicate (with my account numbers covered) as well as bank statements (again no numbers) as proof of their cashing my checks. I have been harassed, threatened, and downright abused by WFNNB. I am awaiting dispute letter from them. Currently researching harassment laws that may be effective against this group. Based on the messages here, there should be some way to shut them down.
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customer
December 22, 2008
Business Etiquette
My experiences with World Financial Network National Bank have been terrible. Their business etiquette is very poor.
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britshunla
December 17, 2008
Extreme Late Fees/ Customer Service Rudeness
The minimum payment each month is $10. However, if payment is received one day late there is a $45 fee. I closed my accounts because the late fees were killing me even though I was paying the monthly payment (latest a payment was received was one week). After closing the accounts a customer service rep called me at my place of employment and after I told her that I could not set up a payment plan on the spot, she persisted to tell me that I was being childish and did not want to pay my bills. What she did not know was that my boss was standing in front of me and I did not want to go into the matter at that time. I put her on hold for a minute and explained to my boss, who was understanding. My boss took the phone and explained to the rep that this was a state agency and it would be appreciated if this company would not contact me at work. My boss switched to the speaker phone and the rep was yelling she did not care were if this was a state agency, that as long as I did not pay my bills she would continue to call everyday. With that, my boss asked to speak with her supervisor and she told my boss, " go to h%*$, you stupid b*&^%. The only way we will stop calling is if she would help her poor a%$ employee pay her bills. For a minute I thought that I owed a loan shark or something. I totally forgot that this was an actual business. If anyone knows of a class action lawsuit against this company please let me know. The amount I owe is so small I would hate to spend more on lawyer fees to stop the harrasment.
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maria I sturges
December 16, 2008
Assure account
Many times when I ask Brylane Home why tey charge me the Assure account they never know anything, after many phone calls I found that was World Financial Netwrk National Bank I made the complain in Sep.08 I they told me that they going to make a investigation. I keep calling because they never did.finaly they toldme that they going to return the payment from 2005 to 2008 that I have to wait about two months . I still I'm waiting.
My question is who care us? why WNFB can charge you for late payments and they don't pay to us for use our mony with no permission, who do
thanks: [email protected]
Maria Isabella Sturges. |
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November 14, 2008
DID NOT MAKE MINIMUM PAYMENT
Last month I never received a statement in the mail, which is not my fault. I did not make the minumum due this month and now they are saying my acct. is not in good standing. I owe them 30.00, but its not my fault I never received a bill, now they will charge me penalties. Instead of working with me on there mistake, they send me this terrible letter, I always make my payments every month
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