I am writing this letter to make a formal complaint regarding the misleading member consultant that signed me up recently.

I came into the World Health Club located in Edmonton off Gateway Blvd and 34 ave mid June enquiring on the price of memberships. My friend who is already a member at this gym also joined me as this was my first time at the gym. We were greeted by a member consultant named Chris. He was very pleasant and eager to show me all the amenities. I quickly informed Chris that I had very little time as I still needed to start work shortly. He assured me that the consultation would be quick. I also mentioned that I already had another gym membership and I was on a tight budget. I told him that I could only afford $ 30.00 per month as I was already working two jobs just to maintain my budget expenses. After almost an hour I told him I had to go and that I couldn't stay any longer. My friend felt bad for me as I was already late for work and had to call my boss to say I was running late. Chris asked me to bare with him as he continued his sales pitch. After running to the washroom I told him I had to go and that I really needed to see the membership prices. He showed me some prices, I saw 30.00 and I pointed to the price and said that was all I could afford a month extra. He assured me that would be fine and that he would waive the addition membership fees (aprox 150.00) I said sure I'll sign up at that cost only. He asked me to sign and initial but I was in such a panic to get out so I could leave for work that I failed to see that the membership was a by-weekly cost for $ 30.00 not monthly as I was mislead to believe.

My friend who is also a member felt very bad for me once we both found out that I was mislead and rushed by Chris. I was almost in tears because Chris neglected listen to my customer needs. I asked to speak to a manager, Ty the assistant manager said he would send an email to head office and call me back, he never phoned me back. I phoned today and spoke with the general manager Tyler Brown and he told me that he couldn't do anything for me. Not only was he unfriendly and unhelpful he insinuated that I was making up a story because he had never had anyone complain about Chris before and he considered Chris a very reliable member consultant. I was left feeling very upset and frustrated by his treatment over the phone. I asked for the head office number and he reluctantly gave it to me.

Unhappy ex-consumer :(

Do not join World Health Club. They will continue to charge you after your contract has been terminated, even after being informed what they are doing is unlawful.

I left World Health Club in December 2010 and paid the agreed leaving fee. For some reason in April 2011, they commenced charging me again and have backdated the payments! The money just is extracted from your credit card without any notification. They also denied the amount of money I paid them was a leaving fee.

Currently in the process of raising a civil claim with them for their fraudulent actions.

Stay well clear of World Health. Do not sign anything they give you.

Misleading and continue to charge my credit card! I wanted a place to work out for 2 months until university finished. Went to World Health Club North Hill on a free trial, BIG MISTAKE! if you get one of these in the mail recycle immediately! High pressure sales and misleading OMG. I explained to Bruce that I would only be in town for another 2 months, so I didn't want a year membership like he was pushing. He said I could sign up and cancel any time if I was moving. I should never have believed him. He outright lied to me. I called to inform them I was moving and cancel the membership and they said I signed a year contract and could not cancel. Nobody there would acknowledge that I was mislead and lied to, so I assume this happens a lot. Even after calling the head office and complaining they said they could cancel if I went back to the North Hill location and had them sign the approval. Sounds like a run around. They already said they wouldn't and I have already moved so that won't happen real soon. Meanwhile they are sucking money from my credit card every 2 weeks, while I am fighting with them to cancel. If you are getting pressure to sign a contract DONT! just go! try some place you can pay once per month. Don't believe what Bruce tells you, if his lips are moving it is probably not true.

I completed my year long contract with the World Health Club gym and then canceled this membership on June 6 2009. As of January of 2010 I am still being billed. I have been promised by the owner of the location where I had signed up that the problem was rectified only to find out that the problem is still there and now this person I had spoken to has moved on to other employment. The current manager is not returning my phone calls so I guess I will continue to be billed by them until I close that bank account even though this is a huge inconvenience to me. Beware when dealing with this company. They have the worst customer service I have ever experienced. I will have to sue to get my money back. BEWARE!!!