Purchased a Vacation Getaway they wouldn't let me use or refund!

Telemarketer called saying we were eligible for a vacation deal because we had just stayed at one of their hotels - the only catch: go to a 2 hour presentation. Talked me into 'purchasing' a 3 night stay even though I mentioned we were in the middle of a move... "no problem, plenty of time to use it". When I finally called they said it expired and would not refund or let me book a vacation. Not even to sit through their hard-sell time-share pitch? They seem to be scamming you before they even try to scam you.
Will not even stay at their hotels now I know about their shoddy business practices and that I go on their telemarketing call lists: Boycotting: Days Inn, Ramada, Travelodge, Super 8, Howard Johnson, WYNDHAM, etc; and anything associated with TRENDWEST.

Can anyone help. They totally lied to us and we are way beyond any recession period.

When we where sold this "ownership" by ____, I was told that by buying right then I would get bonus time and that bonus time would cost $30 or $40 a night, no more then $40. Never was it explained until 4/8/09 that it's based on a color schedule of some sort. I called in to see about staying in Seattle for a Saturday & Sunday under the understanding that it would be no more then $40 a night. I was quoted $201.00, no where near what I was told when I signed up and guaranteed.

I have also had huge issues with billing. I made every payment on time through my agreed times and dates. For my November & December payments I made arrangements with Justin a rep in the pending department to split the normal payment in to payments of $100.00 each, pushing my main start date for my loan out one month.

January 14, 2009 I phoned in to make my payment with Justin and also because I closed the account that I had an auto payment setup with a WAMU MasterCard. At that time I asked him to cancel it because I had closed the account and told him I would continue to call in my payments. He assured me that was fine and it was canceled.

On 2/13/09 I phoned in a payment and spoke with a rep named Jan Brown. After making my payment as scheduled I informed her that I would be calling in to make the last payment of the down payment as scheduled for March 10, 2009. She started calling me about a week later saying that my payment was late. I again assured her as I had before the payment would be made on time as I previously stated. After that she continually called harassing me saying that I needed to call her before this went to outside collections. I was not late. She said she had made multiple attempts to phone me. I called her back again after the last threatening call and left a message that said she should make a note, write it down, or do something to remind herself of our previous 2 conversations because she was harassing me and it was uncalled for, because I was not late!

I called in my last down payment with Justin on 3-9-09 and was told everything was good and that I would make my regular payments from now on. He asked me when would be a good time to have my payments due, because I could pick a due date I told him the 10th of every month. I then received a letter dated March 21st stating I was past due on my contract payment. My husband phoned in and was told it was in error and was apologized to. Then I later called in to find out how I would be able to access an online payment system and was told by billing that she could not talk to me and I had to call the pending department. So I then called the pending department again and spoke with a rep named Eric who apologized and told me everything was fine and my payments where not starting until 5/10/09, because the arrangement for November and December had pushed the start date out an extra month. I thought everything was fine then I started getting calls from an automated system saying I needed to call in and make a payment over the phone.

4/8/09 I phoned in and spoke with a woman who said there was no reason for me to have been called by collections. She said I would not become past due until 4/10/09 and a late fee of $10.00 would not be assessed until 4/20/09. I tried to explain to her what I was told by Eric and why I couldn't understand the conflicting dates I have been given. She told me it's all over your account that there due starting 4/10/09. She said she called around to see why I was told what I was told and she said that someone had not noted the account and what I was told did not matter. I told her that was fine there was no problem with me making the payment; I had the money to pay it. I just wanted to get everything clear. I told her that I would be sending in a payment via my bank’s online bill payment that day for both my loan payment and dues payment. I ended the call by hanging up the phone on her.

On 4/10/09 I saw that a payment was pending to come out of my account. I immediately called my bank and was told it was from WorldMark by Wyndham for $183.63. I did not at any time authorize an auto payment to be setup again. The only time the card was used was when I called I payments on 1/14/09, 2/13/09, and 3/9/09 and every time I used a Visa, totally different account, I said it was a one time payment. I called in and spoke with a female rep who said that they did in fact have my signature on file for the auto payment. I asked to speak with her manager because that was untrue there was never authorization for auto payment. Gary Hughes got on the phone and said after reviewing the account he could see there was in fact like I stated no authorization for that card to be debited. He tried to say that someone must have updated the card information when I called in my payments. He then asked me to fax him a letter again stating that I wanted to auto pay canceled and that he would get the money refunded back into my account. My husband phoned in 4/13/09 to make sure the money was being reversed back into my account and he was told that the fax was not received. I again faxed in the first letter, the fax time log showing it went through, and another letter stating there was no authorization and auto pay was to have been canceled in January.

4/15/09 I called again to verify the fax had been received and the money was being sent back to my account. I rep Darrnel confirmed receipt of the fax 4/13/09. I had to walk him through the whole thing again. He stated that to have debited my card without consent would be illegal. I told him I think that I must have made the rep on 4/8/09 mad and out of spite she ran my card that was retained in their system without my permission. The information should have not have been retained period. He printed out the form that I also have an original of for the auto pay that was set up on the WAMU MasterCard. He apologized and got his manager to go over it and agree that it should have not been done and was getting it immediately refunded to my account. He again asked me to fax another letter stating auto pay should have been canceled for a third time. I agreed and said I will fax another letter along with the others on 4/17/09.

I have called into speak with the manager Dylon from the Vancouver Washington WorldMark by Wyndham left a message and he returned my call. I asked if I could call him back because I did not have all the information in front of me to go over with him and gave him a brief description of the problem of the sale. He said he would call me back, I called and left a message and have not heard back from him. I then filed a claim with the BBB and the Oregon Attorney General’s Consumer Complaint Dept.

First off I feel that I was taken advantage of and mislead and sold something based on false information by the sales staff. And then my bank account was charged without authorization. I think that with all that has transpired it would be considered a breach of contract and cause for the agreement to be voided and all monies paid to be returned.

I would really appreciate your help in getting this resolved. Thank you for time and help.

This company lied to us about the availability on units at the time of presentation. As well they we were told we could write off the interest on the loan on our taxes which is completely false. We have fallen behind on payments due to unexpected medical bills. I tried to contact them before we fell behind to try and figure out a way to fix or defer theses payments. I was treated rudely and told they can not help me until the account is 60 days past due. So I let it go 60 days past due. They called 6-7 times per day and left only one message, which to me is telephonic harassment. If they are going to call and leave a message, one a day is enough. If their stupid auto-dailer is going to call 6-7 times a day then they should be able to stop the calling after they leave their message. They knowingly made my phone ring without leaving a message. Then we are offered a deal in which they would sell our account and remove it from our credit history, so we faxed in everything and received a letter stating they are still trying to sell it, so we did nothing. We then get a letter from a collections agency stating we owe $10, 000 plus. I tried to contact Worldmark directly and they refused to speak to me, so I have contacted the collections agency for the original information we had signed. I will gladly join any class action suit against this horrible lying company.

Read this before you purchase a Timeshare with Worldmark by Wyndham. We were promised many things the night of our sales presentation and are now stuck with all of the lies.
We were given two free weeks vacation that would be used through RCI. We were planning on going to Mexico. We asked the sales rep many questions regarding this trip and the details of the use. We were told that you could use it at any resort in the book for the $249 exchange fee. We asked the quetion numerous times if there were additonal fees because it sounded too good to be true. Well we went to book the trip and of course there are fees per day per person so for a family of four that adds up very quickly. We then tried to book the free trip at a non all-inclusive resort and could not get in. We tried numerous resorts and said that we were open to travel anytime with in a four month period and still nothing! We were given a 2 night stay for free at the Disneyland area resort called Dolphins Cove also as an incentive to buy. We traveled there and it was horrible. Read the reviews on line for this place. It was dirty. We were unable to cook or even eat in the room. We took showers and slept there and that was all we could stand of the place. It was maybe comparable to a dumpy Motel 6. I wouldn't even allow my children to take their shoes off. I have sent in my complaints as instruction to do in writing and WorldMark by Wyndham will not even consider refunding us our money. We are stuck! Please do your research before you go to a presentation to purchase. It sounds fabulous when you are in there but when something sounds too good to be true it usually is!