Worldmarket.com

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Category: Services

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United States

Worldmarket.com Reviews

Ben K February 7, 2011
Run around on issuing Credit of returned merchandise
World Market does not allow you to cancel an on-line order, even if it is within minutes of placing the order. They do not disclose this on their website, you must search for their policy. I actually wanted this table that I had ordered, and was told I would receive it within 10 business days, not a problem. I explained that I would be moving and needed to make sure it would be delivered quickly. The customer service rep said it would be no problem. By the 15th of December, my order had not shipped out yet and I told the cust. serv. rep that I was moving and was not going to be at this address to receive the order. She told me to call the shipping company, Waybill and refuse the order over the phone, so I did. I called Waybill and they said they would send the table back to the shipper. I still have not received a credit for the table I never received and it is February 03, 2011. They continually give me the same run around when I call. The treatment that they give customers over a credit is ridiculous and makes me feel as a on-line customer, that my business is not important.

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