The travel certificate for 3 days/2 night stipulates a 30 - 90 day advance notice and three destination choices. I requested an arrival date 60 days in advance during off-peak season in April. Also, two of the picks are were "off the beaten path." Being that two of the three picks (Kelowna, BC; Newport, Oregon; and San Francisco, CA) are not top destination choices among travelers, I assumed the company would be able to accommodate me. As it turned out, not one of the choices was available. Rather than offering other travel dates that included my destination choices, the agent began to list off various other cities that were available at that time. As a person who was thinking about using the travel incentives for fundraisers, I will definitely not be doing so - I used the experience as a test case, and thank goodness I did. After reading the other complaints here, it validates the reason the company has such a low level of decorum in terms of customer service over the telephone - sleazy would be a good way to describe the experience.