My husband and I donated a car to Kars4Kids back in late May. We received the vacation voucher and were contacted by WorldWide Travel Center, and we setup reservations for the location they had available. When we got the confirmation letter with instructions telling us upon arrival we had to go to this Guest Center that would then tell us what hotel we would be staying at and also had to do this tour with them and do survey afterwards, something along those lines. Basically we had to work for them during our stay period that they cover!!! With a one year old, we could not be placed anywhere nor would it be possible to be subjected to their agenda with him either. So we called the travel agency and told them we want to cancel our reservation, which we had paid $60 towards due to a $10 processing fee and a $50 reservation fee which get refunded unless you cancel less than 24hrs in advanced. So upon cancelling we were told we would receive that refund upon processing. A few weeks go by and we get our credit card statement which doesnt show a refund of the charges, so we call up. Told that the person handling refunds is unavailable but all they could tell me was that there was no refund processed on our account. I left a v/m message for the woman that does refunds. Next day, after not getting called back, I called again. Magically now it shows the woman processed a refund on my account. Eventhough I was angry she couldnt call me back to tell me, I was glad something was done. A couple weeks go by, still no refund on my credit card. I call back again, to complain and ask where my refund is. I've made about 3 dozen phone calls to this place about this refund. Never is this woman available to speak with, never has she called me back, I doubt she even exists!!! One rep told me, they arent capable to refund electronically that a check will be mailed to me and to just wait a few more days I should receive it. A week, now I'm pissed. No check, no refund. At that point, its 3 MONTHS since I cancelled!!! I call back, try to speak with a manager/supervisor, they dont have one they can transfer me to. I had to call a seperate number which connects to a voicemail that is pretty much there just so they dont have to hear people's complaints. I left a message anyway just in case a manager would call me back, nothing!!! This was a month ago. I've called a few times since then, reps tell me "Oh you'll just have to wait a little longer.." My response "How long do I have to wait for a $60 refund?" ...It is now 4 MONTHS! No refund.