I purchased a leather couch, daybed and chair from Macy, s in 2007. Macy's encouraged us to take out a fairly expensive Worry no more protection plan ($750.).2-23-2011 I filed a claim because my son, his girlfriend, her dog and another friend came to our house for spring break.I told them the couch and dat bed had been scratched badly.I was told that my policy didn't cover dog scratches.I called my husband to tell him and he reminded me that we don't know for sure what caused the tears because we really didn't see it. I called the co. And told them the situation, well we can't cover that because the operator recorded the claim as dog damaged.I explained the situation but got know where.Iasked to speak to Corp. Head quarters. After being on hold for 10 mins. I was disconnected.Macy, s should be ashamed of themselves. They push you to buy the policy knowing full well that the company does not want to cover any claim Macys has had numerous complaints about this co. And still they push consumers to buy the plan I smell a SCAM. I hope others will read this before buying anything at a MACYS store. SHAME ON THEM!