The Wells Fargo, Casa Grande, AZ (Florence Blvd) is one of the worst banks in America. They have serious issues and I would use caution when banking here. Just a few things to mention off the top of my head.

1) Went to the drive through this morning, which opens at 9. At 9:15, there were about 6 cars waiting, when finally one employee deciced it was time to start working. The bank opens at 9. This is something that I realize is minor, but is very typical of this location. How hard is it to open on time? How hard is it to say, I apologize for the wait?

2) I deposited a specific amount of money. I triple checked, even wrote it down and used a calculator to verify the amount. The teller then tells me I am 10 dollars short. I explained to her that was not possible, and the money was there. She began to get upset, and asked if I was accusing her of stealing the money. Instead of an argument, I told her to forget it so I could move on and take the 10 dollar loss. The employee was very upset. Once I arrived home, I realized she did not give me my credit card back. I made 7 attempts to contact the bank, but funny enough, nobody was answering the phone. I contacted Wells Fargo customer service, who was very kind and friendly to me. I explained the situation and told them I could not get ahold of the bank. I just wanted my card back, no questions asked. Customer service put me on hold while they attempted to contact the bank. Customer service finally got ahold of the bank and told me, "Wow, you were not kidding about that bank, they are disorganized." THe service rep was literally in shock after speaking to this bank.

Later in the week, I noticed 57 dollars had been REMOVED from my checking account by Wells Fargo. I later discovered, they claim there was an error, and they deposited the incorrect amount of money (this is not true, because one of the specific checks was 57 dollars). Funny enough, the 57 dollar check that somehow dissapeared was actually a check from Wells Fargo to me for a credit I had in Escrow.

Contacted customer service once again and they said Wells should not have taken the money out without notifying me. So, they actually deposited the money again in my account, and informed me the fraud dept would contact me. I never heard from them ever again.

Then, the bank assistant manager called me regarding another issue. She was completely rude and unprofessional. She told me, "I must come to the bank immediately because I did not give them my fingerprint for their notary log." I said, I was never asked for a fingerprint, because if I was, I would certainly provide it in the notary log, no problem. She continued to tell me I must go to the bank, in which I responded that I would not, because I am leaving the country for 2 weeks. I advised her I could do it when I returned, and this was her mistake, not mine. I never heard from her again about this issue.

Wells Fargo Casa Grande went through several changes in the past couple years. At one point, a new manager took over the store and it somewhat improved, but she transferred to a Phoenix location and it went back down hill. It feels like kids are running this bank. It's disorganized, understaffed, and many (not all) of the tellers are unprofessional and rude.

I have never seen the same teller twice, which is strange. This bank needs some serious help, and I advise you to use caution when banking here.