I have been dealing with Worth Kawasaki, in MT Airy, NC on a cracked engine cover. I first brought it To Worth on June 10th 2008 and was told to bring it back when Larry Jessop was back from vacation. WhenLarry returned I went back and Larry looked at the bike and agreed that the crack was a casting defect. I was promised by Mrs Worth that she would call The hotline and get approval to fix it under warranty. for the last 5 weeks I have been calling Them and they kept brushing me off and saying they would call the hotline tomorrow and then call me. I finally called Mark in Consumer serviceswho barely let me get a word in. He finally called Worth Kawasakiand informed me that they denied ever looking at the motorcycle. I then called Mrs Worth who suddenly remembered Larry looking at My KLX. She said I need to bring it back again and let Larry look at it. I said "why" You've already done all that and brushed me off for over a month. No one ever asked me what I wanted or tried to assist me. Instead, I was left out on my own by Consumer services. All I am asking for at this point is for a break on the Parts prices to fix my KLX myself. I certainly will not let Worth Kawasaki near my Motorcycle after the horrible experience thus far. Bruce at Forsythe Motorsports in Winston Salem has already offered to give me a discount on the parts. He is the first person at Kawasaki to actually listen to my concerns and off any assistance. I am a certified Honda technician with 5 years experience at Phillipsburg Easton Honda in Phillipsburg, NJ. This is the worst customer service I have ever received in my 43 years.