GOD F***ING DAMMIT!!! Is all I have to say about this site, here's what it comes down to:
They bot your character, HORRIBLY inefficiently at that: http://www.youtube.com/watch?v=2KUvovYUbtA
When you go to their live chat to ask why they are botting and not questing, they say the same thing OVER AND OVER "We don't use bots sir, we do it by hand"
When trying to reason a refund they go in circles saying "a deals a deal" or "we can make your deadline"
Here's the math: They claim to be able to reach 1-70 in 3-4 days, they bot the same mob until it's 5 levels higher than your character, I gave them my account at 13, they got it to 18 in 48 WHOLE HOURS (I mean in game 48 hours.../played=48hours)...That' already 2 days right there...and nowhere close to 70, so to simplify it 37 =/= 70
If you open a dispute though paypal, they'll start to take you more seriously... They'll tell you to close the dispute so they can continue leveling your character (it was funny that they were telling me this as their bot was still running). If you continue to ask for a refund, they'll tell you they'll give you a partial refund...which to me is BS seeing as all they did was use a bot, but it's better then nothing I guess. AFTER CLOSING THE DISPUTE, it'll take their damn system a whole day to realize it's closed, and even now I'm trying to get my refund and now "the boss is out sir."
BUT TO TOP IT ALL OFF *****READ THIS IF ANYTHING***** THEY'LL TAKE YOUR ACCOUNT. I had not merged my account with a battle.net account yet, and what do you know, the second I start banging on their door for a refund, and BAM, I get an email confirming that a "mr chen" has merged my account with a battle.net account, so not only has my password and email changed, so has everything else... AND TO MAKE IT WORSE, they did this on a GODDAMN Saturday, when blizzard isn't in their offices.
THIS SITE IS FCKING ANNOYING AS FCK! NEVER DO ANY SORT OF BUSINESS WITH THEM, THEY'LL JUST HAVE YOU RUNNING IN GOD AWFUL CIRCLES.
I also included a partial chat log with ONE OF THE MANY instances where I tried to talk with their stupid live chat employees...I'd also like to note that that chat c0ntinued on for about an hour...with the same result "close the dispute or blah blah blah!"
Conclusions:
Horrible bot leveling
risk of account ban
possible to way to get a refund
horrible, ignorant, incompetent live chat services that'll use nifty tricks to weasel out of each conversation (boss is out, that's a different rachel, we have 12 hours shifts that switched right after dealing with you, etc...)
POSSIBILITY OF TOTAL ACCOUNT LOSS