In early 2010 I booked and paid for a self drive holiday (flexi Drive) that was supposed to occur in Cuba in September. "Kristine?" was very helpful up until all the payment was received and then I never received any further correspondence in spite of trying to reach them. Somehow I came across an office based in PEI, but when I rang it the other person was very surprised that I had it and denied any knowledge of the sale. I also learned that they operated under numerous names.
Unfortunately I am unable to track down the article online which alerted me to this false travel agency specialising in Cuba but with apparently no legal right to do so in Canada where they say their “head office” is. In Jan 2010 I was contacted by a reporter from who was investigating on scam Canadian tour companies. However it appears that he too has run into a brick wall as the company seems to migrate south to Cuba in the winter.
I am ever hopeful that these people will be brought to justice, but they seem to be above the law in Cuba!! I would be happy to provide correspondence if required.