I have informed this company of faded receipt, And await a reply, -I collect toy robots, I bought a Robosapien V2 for about $260.00 in 2008. Took it home and installed batteries it worked fine I then returned it to it's box and sat it on my display shelves and there it sat till right after christmas this year 2010, When I decided to reinstall new batteries, And figure him all out...When I did so I found there was a problem. I thought maybe I had installed the batteries wrong.So I checked the batteries they were very hot? I Knew then there was a serious glitch, So I started looking around on line.At youtube I discovered there had been others with this same problem, a couple videos show dry rotted wire insulation throughout the inside of the toy's inner workings so I joined A site named (Robo community) here I learned there were many shipped with these bad wires and this company Knew there was a problem.They had ordered A shipment of sub-par wire at a cheaper cost and there were a whole group manufactured with these wires mine is one of them serial NO.17406ws. It is my understanding that they are aware of the bad units by tracking of these numbers, A group in the beginning were manufactured with good wire and worked fine, A group in the middle were manufactured with these faulty wires, and a group at the end were fine again...but were designed without the tracking camera feature inside the head I have contacted this company via Email and was turned away...At a cost of over $260.00 these things should work when you install the batteries, Some of the group it was my understanding that the wires were so bad they didn't even work new out of the box the wires had already crumbled and peeled while on the store shelves??? what can be done??? I do have the receipt taped to the box but it has long been faded by The sunlight in in my robot display room...I believe the company has seen this as a easy out...but the serial no. should be proof enough I would be willing to send a copy of this serial NO. this should be plausible and I await a reply...