I clicked on a link on facebook advertising 'free diet tea' and I was sent to the Wu-Yi Source web page, a very lengthy page extolling the virtues of their diet tea system, extolled by Ophrah, etc. I read part way through the site with its many links to order and I decided to try a sample. When I proceeded with the order, I was asked for my credit card information for the $4.95 shipping fee. After I put the information in, the next link was a confirmation that I was enlisting in a $59.95 per month program for tea. I did not complete the order and I closed the order form.

After that, I began receiving calls from California with no message. I'd get a couple a day, but since I don't answer my cell phone at work and I didn't know anyone in California, I didn't return the calls. One evening they got me to answer, and I was annoyed because they were burning up my cell phone minutes. They wanted to 'complete my transaction' and 'confirm my credit card number.' They recorded this call, so this is documented. I told them I could not afford the monthly fee and the oriental lady was obnoxious and persistent, so I hung up on her.

They continued to harass me daily with calls. I wouldn't answer the phone because I recognized the number. I was also charged a shipping fee of $4.95. Finally I answered the phone and blasted the next lady about the bogus shipping fee and not wanting the product. I asked to be put on the do-not-call list and everything. She kept on talking as if I wanted the product. I said 'no, I don't want it' over and over. I hung up on her, too. About 10 days later I received tea in the mail.

About this time, I started to google Wu-Yi Source on the Internet, and there were tons of blogs complaining about the same kinds of thing. I ran into one blog that said that the way the person got results was to go on the Wu-Yi Source web page and use the on-line help. That was useful information. That was how I got results.
On on-line help, I complained to Brooke about 2/13/09 or thereabouts about the two $4.95 charges on my statement and receiving the tea that I didn't order. She contested that, and insisted that I must have ordered it because they had a credit card number for me. I didn't let her sidetrack me with her insinuations. I demanded a return address to send the tea to. (There is no information on or in the box or the website that was a true contact number. The phone number on the box is just a recording. The phone number listed with the credit card company for contact is just a recording. The phone number on the website is the telemarketer phone number.)
Brooke canceled my monthly 'membership' and gave me the address to return the tea to (Wu-Yi USA, PO Box 10233, Des Moines, IA 50381). She gave me an account cancellation number and a RMA number. She also told me to ask for delivery confirmation and to keep the number. She told me that I would receive an email from them after receipt of the package.

About 3 days after the phone call, my credit card was billed $59.95. Then, it took almost month for my returned priority package to post a delivery confirmation, and 10 days afterward, I had neither received a refund or an email.

I went back to on-line help and gave Wu-Yi Source my RMA number and my Delivery confirmation number. The on-line lady told me I would have my money refunded in 5-10 days. She gave me a confirmation number and backed it up with an email. That's where it stands as of today. The two charges of $4.95 is unresolved, but it looks like after a couple months of problems, this finally seems to be over.

You can buy black tea at the supermarket for a couple bucks. I don't care how special the black tea grown on the Wu-Yi mountain is. Thirty tea bags for almost $60 is insane. I hope this information is helpful to someone. It may be that the telemarketers employed by these people are unscrupulous, but the whole business just seems very shady to me.

I applied for a sample packet of tea and found I had subscribed unintentionally to three months supply by not returning the unasked for packets which subsequently arrived from them.

After reading some of your reports I felt as if I had succumbed to an internet fraud from which it would be difficult to escape.

However I rang the number printed on the postal Package 001-877 417 2511 and was answered immediately by a very polite telephone receptionist. She explained how I had inscribed myself. and then said she would cancel my orders and refund the money to my account.

Within five days I found that she had actioned this promise and that the money was returned in fact to may account.

I cannot say whether the product would be good or not, only that many are expecting it to work without the full package of diet and exercise, and this is asking too much. And I cannot but think that the latter two may well work wonders without the tea.

Wu-yi System is ripping the consumer off. Stating on the ad on the internet free 30 trail period you pay for shipping and handling only. After 14 days they charged me $57.95 then sent me another box which I did NOT request and charged me another $57.95.

I ordered what I thought was only $11 each for a box of tea and it was for trial only last year. It cost me nearly $70 which I thought then was a rip off. After that I had never ordered or placed another order with this company but today I received 3 boxes of wu-yi tea and charged $180 for them. And its clear that they still have my mastercard details with them.

Theres no email address or invoice no. on the commercial invoice which they sent me with the boxes of tea.

In relation to the above I have a problem with the refund amount that was credited to my card. I have taken this up with WU-YI sOURCE but they have referred me to yourselves. As you are aware I cancelled these orders due to serious side effects at the beginning of January even though I cancelled it the charge of US Dollar £9.95 = GBP £7.04 was taken off my credit card on 15th January. I have returned all items to you which are all unopened and in the original packing. Please find below a list of the amounts I have been charged and the amounts which have been refunded and you will see that they do not match, that I have not had a FULL REFUND which I was told I would be able to have when i explained the circumstances.

AMOUNTS TAKEN FROM MY CREDIT CARD

6 Oct 08 U.S. Dollar £24.95 = GBP £14.59
13 Oct 08 U.S. Dollar £4.95 = GBP £3.01

3 Nov 08 U.S.Dollar £59.95 = GBP £38.42
12 Nov 08 U.S. Dollar £4.95 = GBP £3.29
17 Nov 08 U.S. Dollar £9.95 = GBP £6.97 = Membership
17 Nov 08 U.S. Dollar £59.95 = GBP £42.01

16 Dec 08 U.S. Dollar £9.95 = GBP £6.85 = Membership

15 Jan 09 U.S. Dollar £9.95 = GBP £6.85 = Membership
18 Jan 09 U.S. Dollar £4.95 = GBP £3.45

TOTAL AMOUNT PAID = U.S. DOLLAR = £189.55 & GBP = £125.44

REFUNDS TO MY CREDIT CARD

I have been credited on 12 Jan 09 U.S. Dollar £59.95 = GBP £40.71

From the above I have clculated that I am still due a credit of U.S.Dollar = £129.60
GBP = £84.73

I hope this can be resolved at your earliest convienience and look forward to hearing from you.

Yours faithfully


VICTORIA HERBERT