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tess
May 19, 2009
RIP OFF -SCAM
I made a purchase online for this Wuyi tea and thought l would try it for a trial price of what l thought was $4.50 l was then charged $36.34 and then a further $85.16 AUD for keeping the trial pack of Tea. I was also charged a web access fee of $10.14 - l have since noticed unauthorised withdrawals from my visa account. I contacted the company and they said that l had authorised it when l applied for the trial pack. They then told me in order to get a refund l was to send the product back. I have now returned the product, at my own cost, and they are telling me that l will be getting 50% back because it cannot be resold !! Thats Bull !! I never even opened the packaging it was all totally sealed. Don't get caught in this scam !!
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mary folkes
April 28, 2009
taking payment from bank
i ordered there free weight loss tea i received it and then canceled it now there taking untold money from my account i have emailed them loads of time but no response even done live chat they told me my order was canceled but why are they still taking money from account i have spoke to my bank and there taking it as fraud now can you help me some one please
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rgfd
February 22, 2009
fraudulent payments taken!
a payment was taken from my account which was unauthorised, i was told i was getting a free trail product for under £10.00 then one month later the company took a further £84.00 from my account, with no prospect of recovery, this is fraudulent and downright dishonest, can i do anything?
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mrs christine sharp
January 23, 2009
unauthorised charges
unauthorised billing for 4 packs of green tea, sent without my authorisation, also charges for web access, not used by myself. costs taken from my account totaling over £89.
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Roslyn Curry
January 14, 2009
cost-can't contact company
I have tried to e-mail this company, but get no response. I did not ask for more product to be sent, but they keep sending and billing my credit card so far it has cost me over $450 in charges. I keep sending the product back. they said it had 90 money back guarantee back you can't contact them. I want my money back what can I do.
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John
December 23, 2008
SCAM
1-866-449-5567
Extension 2 to ACTUALLY REACH the call centre!
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lwiggs
December 21, 2008
Unauthorised Charges
PLEASE DO NOT BE TAKEN IN BY THIS SCAM!! I was intrigued by the herbal tea but it is a scam, I was charged £15.88 for the free trial then they have charged me small amounts whenever they like, £3.34, £3.32, £6.56. I have cancelled my order with them but you can't get in touch with them. They have since charged me £41.02 and £40.09, have cancelled at my bank but they still keep charging me amounts. BEWARE!!
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December 4, 2008
Solution to other charges associated with Wu-Yi part 2
Another piece of the puzzle! Go to insidersecretsguide.com and click on the live chat and make sure they have cancelled your account so that you will not incur any further charges on your cc. I had called the phone number and the only thing they initially did was reverse the charges to my cc. When you go to the website, they will give you a confirmation number. I printed the entire conversation for my records.
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December 4, 2008
The Solution part 2
Another piece of the puzzle! Go to insidersecretsguide.com and click on the live chat and make sure they have cancelled your account so that you will not incur any further charges on your cc. I had called the phone number and the only thing they initially did was reverse the charges to my cc. When you go to the website, they will give you a confirmation number. I printed the entire conversation for my records.
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December 4, 2008
Solution to the "other" charges associated with Wu-Yi i (webaccess)
I did not receive a call, but I did get incur charges from this phone number on my CC account. I too had ordered Wuyi and was then also charged the $4.95 by Insider tips, listed as webaccess. I called the 800-281-9006 number and accessed their website. I of course became even more frustrated because there is NOTHING there. I did click on the little logo next to the controls for the webperson that was talking. I then called the phone number on the top of the next page. The lady was really nice and told me to google the phone number on my bank statement. This is how I found this site. I have called "webaccess" at 800-363-0187 (they are really called Insider Tips) and they reversed the charges AND cancelled the "membership". Another phone number that is attached to this company is 800-989-5907. It will appear as "membership fee" on your bank statement with a charge of $9.95. This is a monthly fee so, you MUST call the 800-363-0187 AND 800-989-907 to stop these insane acts of robbery.
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