I have ordered myself 1 pair of sweatpants, they have never arrived to my address in Spain!!! I emailed them a couple of times about it but they have never replied to my complaint and a phonenumber is not available on the website!! I have contacted the official abercrombie.com website for advice and they told me the following:

We cannot confirm the authenticity of any products purchased through www.abercrombieeurope.com. This web site is not an authentic A&F site. If you have received merchandise through this site, you will need to contact your credit card company to resolve the charge.

Well I called my bank and they said I need to report it at the police station first, send them the report and then they will contact abercrombieeurope.com to try to get the money back. TRY!!!
I can't believe they have just stolen my money like that and that its quite difficult to get my money back. I am new to this kind of crime and don't know the paths to follow. Please if anyone has experience with these kind of scams, please please help me and advice me on what to do next!!! I am very determined and won't stop fighting till I have my money back and they will stop doing what they are doing!!!
Thanks

I made the payment online directly on their website www.abercrombie.com, but on my bank status it says:
COOLNETSTORE.COM
+441617680048RU

Fernando