My experience booking with cruise.com has been completely unsatisfactory and unacceptable. After seeing $100 SBC for Norwegian cruises on www.cruise.com, I booked a cruise with Chrissy at ext 443 in December 2010. She confirmed at least twice during our phone call that my booking did include the $100 SBC and a complimentary bottle of wine. Other on-line cruise travel agents were also offering the $100 SBC, but I chose to book with cruise.com because cruise.com was the only site I could find offering $100 SBC AND the complimentary bottle of wine (the price of the cruise was the same as on other sites). I was very careful to ask Chrissy specifically about the promotion, and she confirmed verbally at least twice during the call, that my booking definitely included $100 Shipboard credit and the bottle of wine. When I reviewed my cruise confirmation documentation that Chrissy emailed me, I noticed that there was no mention in writing of the SBC or wine, and I immediately emailed Chrissy on December 22nd asking for confirmation in writing that I could take on the ship with me. I again emailed on Jan 5. When I still received no response, I started calling and leaving voicemails between January 5th and January 11th. I also logged a query on January 11th through the cruise.com on-line “Contact Us” form. Today when I tried to call, I didn’t dial Chrissy’s extension but instead spoke to Angelica who happened to take my call; she indicated that she didn’t see anything about SBC or wine on my reservation. So now I am very worried that cruise.com is probably not going to provide the package that was sold to me. I could have booked with another travel agent and received the $100 SBC, and I wish I had. This has been a horrible customer service experience.