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Atherbe
January 15, 2010
ordering
I tried to order dog food through their website, using paypal. I left different phone numbers. Somehow, I ended up ordering two items even though I only requested one. Money was deducted, via paypal for both purchases...I tried emailing and phoning - never to obtain a response. Finally, after placing my order on 06.12.09, I was able to speak to Ivan on 13.01.10, after disputing one transaction with paypal. He was not happy because it had "created a lot of paperwork" for him...He told me that the order was still in my basket and that although he had received the money, he had never received the order? I don't understand it all. Paypal has ALWAYS been excellent to use...my order is confirmed through paypal, so I have no idea what happened. I swear I never ordered two of the items, and if I did, why was only one in my basket?? Ivan complained, was difficult to understand and basically didn't want my custom in future. Dogfood is difficult to contact and not very "user friendly" particuarly if a problem arises. I would not recommend using them and disputing claims with Ivan. This whole transaction has caused a lot of heart ache and Ivan made me feel it is all my fault. Paypal have been excellent and state that the money has gone to their account, twice, so they are following it up. Fingers crossed!!...
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October 31, 2009
Rip-Off
I purchased dog food from this company and they only delivered half my order. After weeks of leaving messages on thier 'hotline' (which it turns out isn't manned) and them telling me that the rest was "on it's way" (but never arriving), I eventually asked them for a refund. 'Ivan' of the company flat out told me that he wasn't going to give me one.
Ivan's representation of the company is also questionable; in previous conversations he has asked me if I ever travel to his location as he was "impressed" with me and would like to meet me. I am not sure if this was a veiled threat or a pitiful attempt at flirting, but either way it is unprofessional and unwelcome.
Needless to say, the remainder of my order has never arrived, nor have I received my money back.
I have since heard similar stories from other ex-customers, including refusal to give a refund for items not received, and bags of food being delivered with tears in them as if rats have eaten through the packaging.
Think twice before ordering through this company.
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