Purchased 4 bottles of Black Cashmere. Received 4 bottles of Cashmere Mist. Contacted FragranceX by email, and then by phone. Was told by the CSR that the shipping fee would be reimbursed to me because they had made the error (as stated on their website). Was told that they didn't issue return labels to Canada, and that I would be reimbursed for my costs to return the incorrect items back to them. I had to phone them to get a refund for 4 bottles, they originally only reimbursed me for 5. They kept back $5.95 for their shipping costs. I was hung up on by their CSR. I called back several times and finally spoke to another CSR. Discussed my reimbursement, have sent them copies of my shipping costs. This was on Friday, still waiting to hear back from them. They don't actually seem to recognize that this whole problem stems from the fact that they did not send me what I had ordered!! As with many others, I previously had one successful purchase from them.

Like many others, I had ordered from Fragrancex.com once before in the past with absolutely no problems. However, they tend to botch up second orders for some reason (from my extensive research online)... ordered a perfume on the 31st of March, it is now the 30th of May and there is still no show. Of course they spiel the usual 'It's in customs' speech, however delivery to New Zealand has never been a problem in regards to fragrances, and after contacting NZ Customs they assured me they never 'hold' items, and if they DO, they send out a wee note to let you know so.

Needless to say, I received no such note. I was very unhappy so launched a dispute through Paypal for a refund. That was today confirmed in my favour after barely no response from Fragrancex.com themselves. My advice to anybody wanting to order from there is DON'T! Their prices are great - and obviously too good to be true. Be warned.

Did not ship product to me but charged $10.00 shipping fee. This is a rip off - BEWARE!!! I wouldn't buy from them. Looks like a scam to me.