These people are TERRIBLE.
I ordered a delivery of a Halloween-related item; the site said delivery in "3 to 7 days".
They delivered it 10 days later.
When I called to complain, "Alex" could not have cared less. When I said "I guess this is my last purchase from you", he said "that's fine with us".
Wow. Lousy service and a jerk of a customer "service" rep, to boot.
A word to the wise: avoid these people.
Oh, and their site says "satisfaction guaranteed". Yeah, right!