I ordered a PanasonicTriple Blade Pro-Curve Wet/Dry Cord/Cordless Shaver with Linear Motor ES8016SC RB from www.ikitchen.com on 10/6/07. the order # was dotcoms-424861 and the money had been charged very quickly from my credit card. But I hadn’t received any information after 3 weeks waiting and sent an email to ikitchen. Then I received the follow email:

Dear Valued Customer,

We regret to inform you that there has been an unexpected delay with your order. Due to high sales volume, the item you ordered has fallen out of stock and has had to be reordered. Restocking of this item can take anywhere from 5 to 10 business days. Rest assured that we are expecting a large delivery of this item to arrive at our warehouse shortly, and upon receipt, your order will be immediately shipped out. If for any reason you wish to stop the processing of your order within our system, you may do so at any time, provided that it has not already been shipped out. We greatly appreciate your patience in this matter and thank you for shopping with us.

Three weeks past again, I still haven’t received any information about my ordering.The item I bought is still there on sale online. I’m really wondering what’s going on in this online business system? I send an email to ikitchen again to ask a explanation. There was no reply email any more. I have to cancel my ordering two month later since I paid the money.

Please be careful to order items from www.ikitchen.com

Sincerely,
Fengqi
Dec.16,2007